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The Payroll Operations Analyst is a key member of the Global Payroll Operations Team. In this capacity the Analyst will act as the expert with knowledge in all areas of Payroll operations support. The primary objective of the analyst is to ensure that the team is achieving the desired level of customer service through operational support to achieve the global service level goals.

In this Role, Your Responsibilities Will Be:

• Serve as liaison between Payroll Operations, HRIS Operations and the Business Unit Customers by interacting with HR, Employees, other departments, and external vendors to understand their requirements and needs.

• Track resolution of issues and risks critical to production and processes to achieve customer service goals

• Create adjustments needed to correcting balances, hours, earning, etc., all types of balance adjustments

• Provide primary support to users and resolve questions in all areas of HCM specifically Payroll and employee self-service

• Provide support for employee transfers across Emerson businesses

• Identify and report unknown/unresolved errors that impact productivity and/or the employee experience

• Perform regression testing for recurring patches/updates to the Payroll system functionality based on assigned test scripts

• Ensure accurate and timely payroll payments to employees on the Costa Rica payrolls.

• Complete basic payroll functions including balance adjustments, mass salary updates, emergency payments, and periodic processing as required

• Attend periodic training to maintain levels of proficiency

• Maintain good knowledge in the software tools that are used to manage and maintain accurate data processing

• Support benefits function as it relates to employee contributions for healthcare, pension information, etc.

• Provide timely documentation and responses to questions that arrive through the department mailbox, e- mail, and phone requests

• Research and investigate laws and regulation as needed

• Following up with customers and team members on requests timely and accurately

• Other duties as assigned by management

• Voluntary and non-voluntary terminations calculations

Who You Are:

You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You display a can-do attitude in good and bad times. You evaluate pros and cons, risks and benefits of different solution options.

For This Role, You Will Need:

• Bachelor's Degree in a Human Resources, Payroll, Business, Accountant or related field, or equivalent experience.

• 3 years of related work experience, preferably in a multi-division, multi-state environment.

• Intermediate English

• Must be able to use Microsoft Excel and Microsoft Word

• Ability to work in a team environment with minimum supervision

• Excellent communication skills, both verbal and written with multi-disciplines from the clerical level to senior management

• Ability to understand tax laws and setup to ensure proper taxation on paychecks

• Ability to show promptness and urgency in recognizing priority of tasks

• Ability and willingness to accept change

• Ability to function effectively in a rapid-paced environment

• Must be able to think logically and creatively to resolve problems and prevent them from reoccurring

• Must be detail-oriented and conscious of data confidentiality requirements

• Ability to understand processes without every detail needing to be defined

• Must be able to multi-task

Preferred Qualifications that Set You Apart:

• Experience with Oracle applications would be preferred.

• Advanced knowledge of MS Excel formulas and analytics

Our Offer To You:

We offer a competitive benefits package to recognize and support our employees such as private health insurance with dependent coverage, life insurance, flexible work opportunities, wellness center, door-to-door transportation, Asociacion Solidarista, Employee Resource Groups (ERGs), career growth focus and many more.

Commitment with Diversity and Equal Opportunity

Emerson is committed to its core values and believes in respecting DE&I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, regardless of gender identity, race, sexual orientation, disability, age, religion and/or nationality.

At Emerson, we have seven Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness. Our communities are:

• Black Employee Alliance

• Diverse Abilities

• HOPE

• LGTBIQ + Allies CR

• Costa Rica SOMOS

• Mosaic

• Women's Impact Network

At Emerson, we are passionate about what we do. Our technology and engineering expertise has enabled us to be at the forefront of innovation for over a century. Our commitment to excellence and innovative technologies has positioned us as a leader in the world of automation solutions and engineering.

We believe that our success lies in the strength of our people; what sets Emerson apart is our unwavering dedication to fostering an inclusive and diverse environment. We firmly believe that diversity fuels creativity and innovation, allowing us to address sophisticated challenges with new perspectives. We embrace individuals from all walks of life, valuing their unique backgrounds, experiences, and ideas. When you join our team, you become part of a rich tapestry of talent that propels us forward.

We not only care about our people professionally but also personally. At Emerson, we understand the importance of work-life balance and strive to create an environment where individuals can grow both personally and professionally. We offer a range of development opportunities, mentorship programs, and support networks to ensure that our employees thrive in their careers and find fulfillment beyond the workplace.

Tomorrow Reimagined: https://www.youtube.com/watch?v=Bt_f4-DLnRc

Requisition ID : 24010993

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.