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UPMC invites you to apply for the Office Assistant I! This full-time role offers a Monday to Friday schedule with day shift hours, featuring flexible start times from 7:30 AM to 4:00 PM or 8:00 AM to 4:30 PM if needed. Enjoy a work-life balance with no weekend or holiday shifts required. We are seeking a team player who is also capable of working independently and is committed to providing an exceptional experience for our patients. Apply today to join a great team and receive a robust Totals Reward package!!

Responsibilities:

• Verify and update necessary information and records in both the medical record and computerized scheduling system.

• Schedule, coordinate, and reschedule patient appointments, ensuring accuracy and timeliness.

• Relay messages and information between patients, staff, and providers effectively.

• Greet and register patients courteously, providing any necessary instructions and directions.

• Inform relevant departments or individuals of patient arrivals and complete check-in and check-out procedures.

• Maintain a clean and orderly waiting area, including managing the beverage station and reading materials.

• Prepare patient charts for upcoming appointments to ensure smooth workflow.

• Answer phones, screen calls, take messages, and provide information as needed.

• Keep physician schedules updated, ensuring patients are correctly scheduled and appointments are confirmed.

• Complete and process necessary paperwork, including encounter forms and referrals, and use the computer system for billing purposes.

• Address questions related to patient appointments and testing.

• Adhere to all UPMC Health System policies and procedures, maintaining strict confidentiality of medical records and data.

• Use automated financial management system modules for scheduling, verifying information, entering charges, and managing co-payments.

Required:

• High school diploma or GED

• 1 year work experience, preferably in a medical office setting

Preferred:

• Knowledge of medical terminology

• Word processing and computer experience

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran