Experience Inc. Jobs

To apply for the below opportunity please visit Ephrata National Bank's Career Center at https://www.epnb.com/about-enb/careers/

Summary:

The Deposit Solutions Specialist III provides support for the day to day operational functions for the deposit systems, products, and services.

Essential Functions:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Handles inquiries from customers and other departments within the bank with excellent customer service skills as well as efficiently and accurately from various communication channels
• Proficient technology customer support for Online Banking and Mobile Banking
• Performs implementation of various Cash Management services including Online Banking, ACH, Wires, Positive Pay, Account Analysis and sweeps, among other services
• Provides assistance in training customers and Bank personnel on the various services and products that the team manages
• Manages maintenance and change requests from customers effectively and accurately
• Proactive with customer issues or system maintenance issues
• Helps in the coordination and support of audits and examinations
• Performs a variety of routine tasks, reviews reports, prepares correspondence and participates in special department projects
• Look for ongoing process improvements
• Help process and produce monthly usage/billing reports for various products and services
• Assist branch personnel, contact center and customers with any digital product questions or concerns
• Maintain current procedures for products
• Review and Maintenance of all online XA accounts opened and delivery of TISA
• Performs other such duties as requested

Required Education and Experience:

• High school diploma or GED required
• 5 years of Deposit Operations required

Competencies:

• ENB Operational and Functional Competencies
• Strong 10-key and math skills
• Basic computer skills

Supervisory Requirements:

This position has no supervisory responsibilities.

Work Environment:

This job operates in a professional work environment. This role routinely uses standard office equipment such as computers, monitors, mouse, keyboard, phones, printers, scanners, photocopiers, filing cabinets, calculator, and fax machines. Due to physical location of this position, phone ringing, and people conversing, it may be difficult to hear at times and therefore easily distracting.

Physical Demands:

Ephrata National Bank promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision required by the job includes close vision, distance vision, and ability to focus. While this position is primarily sedentary, the employee is frequently required to stand, walk, use hands to finger, handle or feel objects or controls, reach with hands and arms, bend, balance, stoop, kneel, and crouch. The employee must be able to lift and/or move up to 10 pounds.

Position Type and Expected Hours of Work:

  Monday - Friday, hours as needed. 

Travel:

This position does not require travel.

EEO Statement

Ephrata National Bank supports a diverse workforce and is an Equal Opportunity Employer. It is the policy of Ephrata National Bank to provide equal employment opportunities without regard to race, ethnicity, color, religion, sex, national origin, age, disability, marital status, covered veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic applicable under law. The bank complies with all relevant federal, state, and local laws, as well as, ll regulations regarding nondiscrimination.

This job description reflects management's assignment of essential functions and position responsibilities. Nothing in this job description restricts management's rights to assign or reassign duties and responsibilities to this job at any time. The employee is expected to adhere to all of Ephrata National Bank's procedures and to act as a role model in the adherence to the banks polices.