Job Information
Speedway LLC Facilities Help Desk in Enon, Ohio
Responsibilities:
Navigate IDS, ServiceNow, Inform.net, and other Maintenance materials.
Create Experience with Word, Excel, and other MS Office suite applications
Excellent communication skills and the ability to research and resolve issues
Solid understanding of basic computer functions work orders for maintenance technicians, managers, and store personnel.
Log relevant cases and tech support to the Help Desk
Dispatches car wash and safe work orders to appropriate vendors.
Responds to emails from other departments and outside contractors and vendors.
Investigates store fuel tank issues and clears alarms by running tank line tests.
Works Charge Disputes queue to help assist Franchisee’s with disputing maintenance charges.
Check 7-11 Integration Failures and correct any work order that does not dispatch correctly.
Manually order and research parts orders that fail due to cost center, company code, etc.
Redirect incorrect work orders assigned to Maintenance Operations queue
Provides support to other departments within Speedway for maintenance related issues.
Completes other duties, including special projects, as assigned by Supervisor.
Education Requirements:
• High School Diploma or GED Experience with Word, Excel, and other MS Office suite applications
Required Skills:
• Excellent communication skills and the ability to research and resolve issues
• Solid understanding of basic computer functions
• Ability to multi-task
• Ability to conduct and complete Company business in a professional and ethical manner
Possibility of working evening, nights, weekends, and holidays (via a set schedule)
EEO Statement
Speedway is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.
In Compliance with the Americans with Disabilities Act and other applicable laws, we offer reasonable accommodation in the employment process. If you are unable to complete the application process due to a disability, please contact 1-888-225-5735, option 4.