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Penn State Health Dispatcher - VARIED SHIFTS - Security Department in Enola, Pennsylvania

Job Description

Hampden Medical Center

Location: US:PA:Enola

Work Type: Full Time

FTE: 1.00

Shift: Day

Hours: 6:00a - 6:00p

Penn State Health Hampden Medical Center will bring acute inpatient medical services to communities in Cumberland, Perry, and York counties. The facility, set to open in the Fall of 2021, will feature 108 private inpatient beds and an attached outpatient medical office building. This is a unique opportunity to be part of opening a new hospital with a highly collaborative and team-oriented culture.


Dispatchers will be Responsible for functioning as the main operator of the command/operations center. The Security Operations Center functions as acenter where calls for security assistance are received, a radio dispatch center for incoming and outgoing radio communications, amonitoring station for access control operations, e911 emergency application, Radiation Monitoring Systems, a video surveillance center where cameras can be viewed both live and historically, and a location where documentation on all department activities occurs. A computer aided dispatching (CAD) and incident report application is also a primary responsibility of this position.


High School diploma with 1 year of job related experience or a combination of equivalent related education and/or experience required

New hires must complete their IAHSS Basic Certification within 6 months of hire. Current employees must complete their IAHSS Basic Certification within 12 months. Once achieved, IAHSS Basic Certification must be kept current and recertification at the Basic Level or higher is required every 5 years.


Working knowledge of police, fire and medical protocols

Interpersonal skills and good verbal and written communication skills required

Ability to maintain employee and patient confidentiality required

Advanced computer skills and ability to use electronic equipment required

Ability to work with limited supervision required

Ability to work well under pressure while relating to staff and customers required

Ability to manage multiple projects, tasks, issues, and assignments with varying degrees of priority required

Manual dexterity adequate for utilizing a computer keyboard required

Ability to adapt to simultaneous, multiple, and varied stimuli required

Near visual acuity for deciphering fine print, viewing computer screens, and distinguishing color, sizes, and shapes required

Demonstration of dependability, including attendance and punctuality, required

Professional demeanor required


Experience in security, law enforcement, communications, or dispatching preferred

Previous customer service experience preferred

Advanced understanding of complex security access control and surveillance systems preferred

Understanding of and experience with Act 235 preferred

Previous healthcare experience preferred

Penn State Health Offers an exceptional benefit package including but not limited to:

Generous Paid Time Off and Personal Time

Medical Benefits (No waiting period)

Dental and Vision Benefits

Matching 401K retirement plan

Tuition assistance


We are proud to possess a vibrant urban area surrounded by small town rural communities which affords exceptional cultural opportunities including the Harrisburg Symphony, Allenberry Resort & Playhouse and The Chambersburg Community Theater, museums, Jubilee Day (oldest 1 day street fair on the east coast), farmer’s markets and some of the finest dining in the region. For the outdoors enthusiast, we have ample opportunities for hiking, biking, rowing, skiing, and hunting. For sports lovers, we are home to the American Hockey League’s Hershey Bears, the Washington Nationals AA Baseball’s Harrisburg Senators, and the Williams Grove Speedway. South Central Pennsylvania is an exceptional combination of rural, suburban, and city living is within a 2-hour drive to weekend destinations such as the Poconos’s, Philadelphia, Washington DC, Annapolis, and Baltimore, and only a 3-hour drive from New York City, Pittsburgh, and the eastern shore.

If chosen for this position, you may required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, martial status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email hrsolutions@pennstatehealth.psu.edu or download our Accommodation Instructions for Job Applicants PDF (https://www.pennstatehealth.org/sites/default/files/Careers/Accommodation%20Statement%20-%20CAREERS.pdf) for more detailed steps for assistance.

Position Dispatcher - VARIED SHIFTS - Security DepartmentLocation US:PA:EnolaReq ID 18954