Experience Inc. Jobs

Reference #: 43dceb25-bdae-46a8-95d5-05983bc04000 Description

Welcome! You made it to the job description page! At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values and culture reference the information below. Company Culture is at Our Core If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongings. Everything we do is in the best interest of all of us. What WE Believe Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships. Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life's moments and milestones. Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly. Company Perks: Quick Reference Competitive compensation with career growth opportunities, job security, annual increases and bonus potential Nationally recognized 401K with up to 10% company match that helps you prepare for your future A multitude of benefits and incentives to stay mentally and physically healthy Associate Tuition Assistance - WE may help cover the cost for your continuing education courses or degree Affordable cost sharing arrangement for three different medical plans, dental plan and vision plan 11 paid holidays and plenty of paid time off for life, vacations, staycations, and rest WE commit to providing a healthy work/life balance - to support all the other parts of life that are important to you WE cover visits to our confidential Employee Assistant Program for many difficult situations that life may throw your way With faM1ly always in our forefront, we offer Paid Parental Leave (for both mothers and fathers) to help support your time off to bond with your new child Make an impact through volunteering with one of our local charities or enjoy networking with our members at a local community event WE provide a strong commitment to our associates with our dedication to providing professional development, leadership training & coaching opportunities Opportunities to plan events, enhance recognition programs, network, and connect with other associates (both virtually and in-person) by joining or leading one of our four established Associate Resources Groups (ARGs) Women in Leadership Diversity, Inclusion and Belonging Care Connections PEER (Peer Experience, Engagement and Recognition) Mandatory fun? Yes, please. Enjoy team building, special events, and our faM1ly atmosphere Join a company that grows with you - personally and professionally DIRECT LOAN SPECIALIST I OVERVIEW: The purpose of the Direct Loan Specialist I is to manage consultation and intake of consumer loans, credit and debit cards originated by the Credit Union in accordance with internal polices and regulatory guidelines and assign in meeting Service Level Agreements (SLA's) in order to consult and intake consumer loans, credit and debit cards in an accurate and timely manner.  This position has no budgetary responsibility, has supervision over daily work to ensure success, and requires analytical abilities in order to perform the essential job functions. The Direct Lending Specialist I is responsible for the consultation, intake, and support of direct secured (non-real estate and real estate secured) and unsecured products (consumer loans, credit and debit) which requires a variety of skills associated to the loan and card process.  This includes, but is not limited to providing member service through inbound phone queue , chat, email and mail communication methods, member consultation, application intake, branch support for consumer lending, credit and debit, operational tasks for consumer lending, credit and debit, ensuring compliance with internal policies and regulatory guidelines, building relationships, assistance with associate training, business acceptance systems testing, and participating in specialist projects and other duties as assigned. DIRECT LOAN SPECIALIST II OVERVIEW: The purpose of the Direct Loan Specialist II is to manage the fulfillment of Direct consumer loans originated by the Credit Union in accordance with internal polices and regulatory guidelines and assign in meeting Service Level Agreements (SLA's) in order to fulfill consumer loans in an accurate and timely manner. This position has no budgetary responsibility, has supervision over daily work to ensure success, and requires analytical abilities in order to perform the essential job functions. The Direct Loan Specialist II is responsible for the process management and fulfillment of either direct secured or unsecured products which requires a variety of skills associated to the loan process. This includes, but is not limited to providing member service through inbound and outbound phone queues, chat, email and mail communication methods, branch support, pull through efforts, loan processing and loan closing/settlement and funding, ensuring compliance with internal policies and regulatory guidelines, building relationships, assistance with associate training, business acceptance systems testing, and participating in specialist projects and other duties as assigned. This position would be based 100% onsite at our headquarters in Enola, PA. EDUCATION: * General and business knowledge equivalent to a high school diploma CERTIFICATION: *Required to register and maintain a unique identifier with the Nationwide Mortgage Licensing System and Registry (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 ("SAFE Act"). This must be renewed on an annual basis from November 1 to December 31. Must also record any changes (name, address, or any outdated or inaccurate information) within 30 days with the NMLS Registry DIRECT LOAN SPECIALIST I EXPERIENCE: * 0-1 years of progressive experience in consumer lending within at least one product line: Direct DIRECT LOAN SPECIALIST II EXPERIENCE: * 1-2 years of progressive experience in consumer lending, proficient in processing and fulfillment of at least one product line: Direct SKILLS: * Strong resourcefulness, problem-solving, and analytical skills * Strong communication, interpersonal and customer service skills * Proficient skills within Microsoft Office and related consumer lending software PREFERENCES: * Consumer lending experience preferred CORE COMPETENCIES: * Effective knowledge * Accountability and self-management * Teamwork and leadership * Communication * Innovation and problem-solving WORKING CONDITIONS/PHYSICAL DEMANDS: * Ability to communicate effectively in English, both orally and in writing * Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading * Ability to sit for extended time periods * Sufficient manual skill for operation of PC keyboard and other standard office equipment * Ability to travel, including occasional overnight travel * Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects #LI-LM1

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