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Hi, I'm Cassie Alexander, your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.

What you'll do

You will report to the SVP Go-To-Market and will work closely with both the Strategic Sales team and the Customer Success team for your 1-3 key clients Create the overall strategy for the client's program delivery across multiple projects Understand the account in terms of their business model, business challenges, and overall customer engagement processes Help shape client interest in our solutions to solve their urgent business challenges Ensure consistent messaging to clients and help gather the voice of the client information to provide feedback to evolve our product and solution offerings Create and maintain documented delivery plans which capture the overall project scope, requirements, cost-benefit analysis, risk assessment and related mitigation plans, as well as the success metrics to assess progress at each stage in the delivery lifecycle Plan and manage the execution of all customer projects to meet or exceed quality, profitability, stability, timeline, and customer experience metrics Provide work estimates and ensure all programs and solutions are delivered leveraging best practices and the CSG standards of program methodology and relevant client processes Collaborate with Sales and Customer Success teams to create the overall strategy and service delivery expectations based upon measurement and management of Service Level Agreements (SLAs) and Operating Level Agreements (OLAs) Evolve and optimize the service and delivery model and ensure proper staffing levels and skills are in place to execute on the strategy Approve all project/program proposals including scope, timeline, risk, requirements and change control, and be accountable for internal P&L of each pr Proactively monitor overall progress, resolve issues and initiate corrective action

You should have

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. Remember, you are not solely your resume. Give your transferable skills the chance to tell the full story. Channel the power of YOU and apply to explore the possibility we're the perfect fit.

Bachelor's degree in Business, related field, or equivalent experience Proficiency in English in a business environment 10+ years of experience of service delivery in a multi-product global services delivery environment 10+ years of leadership experience with demonstrated success building and leading support and delivery teams Experience in customer relationship management with the ability grow accounts

Who will love this job

A trusted team player - you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging and above all treat people with respec A growth driver - you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision A game changer - you dream big and push the limits of what's possible to improve for yourself and others An analyzer - you enjoy making sense of data, finding resolutions to make meaningful recommendations A strategist - you're curious and find inventive ways to implement ideas that lead to business simplification outcomes and solutions

Perks & Benefits

Work from Home or hybrid Flexible Paid Vacation, 2 days of Volunteer Time Off per Year, and Holiday Time Off Immediately vested 5.5% 401(k) match And so much more!

View More Benefits

If you would like to be c nsidered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at 1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, our technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are good people who are committed to doing good work. We're high on respect and low on ego, making