Experience Inc. Jobs

Monday - Friday 9am-5pm (occasional weekend work and overnight travel may be required) Job Overview: Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.Essential Responsibilities:•Provides service and customer support during field visits or dispatches.•Diagnoses errors or technical problems and determines proper solutions.•Produces timely and detailed service reports.•Documents processes.•Collects and analyzes performance data to provide technical assistance.•Ties workflow to schedule•Accurately documents solutions related to complex issues•Creates workaround procedures when standard procedures have failed and ensures issues are resolved•Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers•Builds positive relationships with customersMay perform other duties as assigned.Qualifications:•0 -2 years formal IT training or 2 years equivalent work experience within IT support•Good communication skills•Ability to build relationships with customers•Troubleshooting - ability to think outside the box and find creative solutions Essential Responsibilities:•Provides service and customer support during field visits or dispatches.•Diagnoses errors or technical problems and determines proper solutions.•Produces timely and detailed service reports.•Documents processes.•Collects and analyzes performance data to provide technical assistance.•Ties workflow to schedule•Accurately documents solutions related to complex issues•Creates workaround procedures when standard procedures have failed and ensures issues are resolved•Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers•Builds positive relationships with customersMay perform other duties as assigned.Basic Entry Requirements:•Ability to provide on-site, and on-call 7x24x365 support, as needed.•Must have a valid driver’s license.•Ability to work within a team environment.Proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. If you believe, you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to accommodationrequest@ain1.com for assistance, or call our Human Resources at (800) 270-9120. AllSTEM, Inc. participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

Minimum Salary: 22.00 Maximum Salary: 25.25 Salary Unit: Hourly