Job Information
4-Legged Kids, Inc General Manager - Pet Care Industry in Ellisville, Missouri
Director of Greatness (D.O.G.) - 4 Legged Kids
Do you love leading a great team almost as much as you love pets? Do you wish that you could grow your career and spend all day making pet parents and their 4-legged “kids” happy? Then, we want to connect with you!
4 Legged Kids is looking for a D.O.G. to join our fast-paced, client-focused team. The right individual for this role is committed to creating a fun and professional environment for our team members and 4-legged clients. This person thrives when they can get their hands dirty and be a part of the action. They also love to support people as they grow and learn, leading with compassion and integrity. The GM position will oversee our rapidly growing business and must be a skilled delegator and a master at creating accountability. The right person for this role is creative and proactive in their approach to customer excellence and enjoys creating a workplace culture focused on progress, not perfection.
The D.O.G. role is a full-time permanent position with a starting salary of $45,000 to $60,000, depending on the right candidate's background and experience. We also offer a robust benefits package, including paid vacation, health stipend, 401K, and a performance bonus.
Who We Are Looking For
We are looking for an exciting individual who has always wanted to run their own pet business but has never felt the itch to actually become a business owner. Someone who loves the idea of being fully independent and completely accountable (except to our CEO) and is ready to take on the daily responsibility of operations and the leadership of our awesome team. This person has a real passion for growth and can see new expansion opportunities whenever they turn around. They are always open to new ideas and creative solutions, not just thinking outside the box but crushing it! The right candidate does not necessarily have to have a traditional “pet industry” background but must have a keen sense of customer service and the ability to easily grow a large territory and manage a remote staff. We need someone with a track record of driving results and is excited to be the direct line to the CEO. The right candidate is passionate about personal and professional growth and is energized by the opportunity to scale this business dramatically.
Who We Are
At 4 Legged Kids, we are not just a top pet care company but also devoted pet parents who genuinely care about our clients and their families. We take pride in our exceptional care and attention, ability to provide personalized service, and commitment to professional training. As the largest in-home pet service business in St. Louis, we have been serving the community for over 25 years, completing over 200,000 successful pet visits. Our team of dedicated and caring animal lovers is proud to be considered a part of our clients' families.
At 4 Legged Kids, we work hard and prioritize customer satisfaction. We believe in the utmost integrity and continuous improvement. We strive to exceed expectations and maintain our position as industry leaders.
The Role and Responsibilities
The Director of Greatness (D.O.G.) role is all about owning the day-to-day operations of our fast-paced and rapidly growing business. This hands-on role will:
Reporting directly to the CEO, the Director will oversee the daily operations of 4 Legged Kids, including managing our talented team, translating business objectives into individual accountabilities, driving financial results, and ensuring that all our customers, both 2 and 4 legged, feel well cared for.
Provide leadership for our talented management team ensuring that they have clear direction and are always connected to our organizational vision and operational strategy.
Engage daily with employees, 4-legged kids, and their 2-legged parents to ensure motivated employees, healthy and happy pets, and “raving fan” clients.
Translate company financial objectives into actionable goals for performance and growth by implementing goal-setting for your team and key people.
Foster a highly inclusive culture where everyone feels seen, heard, and valued.
Act as a champion for our corporate values and leverage them to drive the right behavior in the business every day.
Lead recruiting, onboarding, professional development, performance management, and retention efforts.
Ensure the team is compliant with all company, federal, state, and local business requirements, and provide feedback and guidance when necessary.
Analyze internal operations and identify areas of improvement, providing expert recommendations to the CEO.
Provide analysis and interpretation of financial data to tell the story of business success and partner with the CEO to understand opportunities for growth and improvement.
Create and publish a work schedule that maximizes productivity and aligns with our team and talent, ensuring we are adequately staffed and within our budget.
Complete all necessary payroll reports promptly, including time clocks, bonuses, reimbursements, and tips .
Act as an on-site emergency contact should the situation arise.
Constantly be on the lookout for new opportunities to grow the business and create new programs or offers that will add value for our clients.
Developing and maintaining key relationships and identifying revenue-generating opportunities through networking with current and new partners in our community.
Education & Experience
The best candidate for this role does not necessarily need previous pet industry experience, although that would be helpful! Candidates might also have experience in:
The hospitality industry/big box retail/restaurant/fitness industries
Experience with other remote/multi-location management industries
Must have 3-5 years of experience in a leadership role supporting and growing a highly skilled management team.
We would prefer you have an A ssociate’s Degree (A.A.) or equivalent from a two-year college, technical school, or equivalent experience.
You would need to become Fear Free certified within three months of hire and PACCC certified within 12 months of hire.
Must have exceptional customer service and a track record of delivering exceptional client experiences.
Proven ability to plan and manage operational processes for maximum efficiency and productivity .
Ability to streamline and implement new processes that create efficiencies and support rapidly shifting business demands.
A track record of ownership and integrity and a desire to be fully accountable for business success.
A p assion for creating and nurturing a positive, inclusive workplace and a culture of belonging.
Must be a lifelong learner who deeply enjoys personal and professional growth.
A true love for all pets, great and small.
What 4 Legged Kids Has To Offer
For the right person, this is more than just a job, it’s an opportunity to have ownership of an exciting and growing pet business, without being a business owner. We would love to offer the right person:
A family-friendly environment—Family is a big value for us, and we take pride in offering our employees a flexible, hybrid workplace.
You will start with a base salary between $45,000 and $60,000, and you will have the opportunity to be well compensated for your exceptional performance.
Generous Paid Time Off (PTO)
Other benefits include a Health Care stipend and a monthly cell phone allowance.
A bonus structure to reward you when the team and business perform.
Incredible growth opportunities, including a direct line and expert mentorship from our CEO, will help you grow and learn.
A place where you’ll never have to be afraid to be your true self. You’re awesome just the way you are, and we believe in progress, not perfection.
A workplace where we enjoy a good laugh - and are not afraid to have fun.
And an environment where we believe everything is fixable - when we learn better, we do better.
A team that doesn’t just think outside the box; we crush the box!
Most importantly, we want you to work for us and feel like you just hit the jackpot!
This is THE place you belong; you can feel authentically yourself and see all the opportunities for incredible growth.
How To Apply
Complete the application below and wait for an email with the next steps.
Equal Opportunity @ 4 Legged Kids
At 4 Legged Kids, we provide equal employment opportunities to all prospective employees at every facet of our operations. We are an equal opportunity employer and actively encourage individuals of diverse backgrounds, including people of color, those with disabilities, and from the LGBTQ+ community, to apply!
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Only successful applicants will be contacted directly. We thank you all for your interest in the role and wish you the best!
What is 4-Legged Kids?
We care for other people’s pets while they work or travel. Our clients trust us and we treat their fur family like our own! We are the largest pet sitting/ dog walking company in the STL area with a diverse team of over 30 pet lovers providing over 2500 visits a month for hundreds of clients from St. Louis city out to St. Charles County. We provide an excellent opportunity for flexible and rewarding work.
What else do I need to know about joining the 4-Legged Kids Team?
We are looking for pet lovers who understand and accept the responsibilities we will place on them- our clients depend on us! We do not just play with cute kitties and puppies. We walk dogs when it's 90 degrees or below freezing out. You may have to carry a dog up and down stairs, lift food bags or search under every couch and bed for a cat. We clean up after them, feed them, administer medication, and go above and beyond for our clients.
This business is variable and schedules will vary from day to day. We realize working under these flexible and changing conditions can be difficult for some people. This is the nature of our industry and your dependability in this area is crucial. If you enjoy change and variety in the workplace then this will be perfect for you!
I can handle that! What else do I need to know?
You will receive ongoing education and training on various aspects of pet care and behavior.. You will be trained to handle unexpected situations in pet care and admin support is a phone call away.
We are looking for mature, responsible people who are reliable, patient, and capable of independent action. We invest time and money into training our employees and require a minimum 6-month commitment… we would rather have you for years! We are #1 in the St. Louis area and look forward to finding out more about you!
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