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About Liquid I.V.

At Liquid I.V., our purpose is to elevate the vitality of people and the planet. An ambitious goal? Yes! But by playing to win, holding the bar higher, championing wellbeing, and always thinking with a pioneering mindset we can go further together to leave a lasting mark.

Our products are stocked in over 80,000 retail doors, including the world’s leading specialty, big box, and online retailers such as Costco, Walmart, Target, Amazon, and many more. In just over 10 years, our growth has been exponential. And as part of Unilever, we’re continuing the expansion of Liquid I.V. into a global brand.

We’re also passionate about cultivating solutions for equitable clean water access, a healthier planet, and thriving communities. We contribute over 1% of our company revenue to our Impact Program through which we provide partnerships and grants to organizations that expand access to clean and abundant water locally and globally. By 2026, our goal is to help ensure access to clean water for 2 million people around the world.

About our Team:

We are a world-class team of innovators and passionate changemakers, looking to develop transformative hydration solutions and make a meaningful impact on the world around us.

At Liquid I.V., we are committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve.

Our team members enjoy a flexible and inclusive working environment, a highly collaborative and innovation-forward culture, generous benefits and perks that empower employees to champion their wellbeing every day, as well as an infinite supply of Liquid I.V. for extraordinary hydration.

About the role:

Liquid IV is seeking a highly skilled IT Systems Analyst to play a critical role in our IT team. This individual will provide first and second-level technical support, manage and optimize IT projects, and ensure the seamless implementation, maintenance, and security of our tech stack. With a foundation in IT systems, software, and hardware, coupled with exceptional problem-solving abilities and a customer-centric approach, this role requires a unique combination of technical proficiency and project management expertise.

The Analyst will diagnose and resolve issues, deliver effective solutions, and utilize project management skills to guide IT initiatives from conception to completion, ensuring they align with organizational goals and enhance overall system performance and security.

Functions and duties of this role include, but not limited to:

• Provide first and second-level technical support, resolving helpdesk tickets and inquiries promptly.

• Diagnose and troubleshoot complex software and hardware issues, escalating when necessary to ensure timely resolution.

• Lead the implementation, configuration, and optimization of IT systems and projects.

• Conduct regular system checks, maintenance, and performance tuning to ensure optimal operation of network and system resources.

• Manage system migrations, ensuring smooth transitions with minimal downtime.

• Develop and maintain detailed IT project plans, ensuring projects stay on track and within scope.

• Collaborate with cross-functional teams to execute IT initiatives from conception to completion.

• Monitor project timelines and deliverables, addressing any delays or issues proactively.

• Implement and maintain robust security measures to protect IT systems and data.

• Conduct cybersecurity assessments and manage user access controls.

• Ensure compliance with organizational policies and industry standards.

• Conduct training sessions on IT policies, system usage, and cybersecurity best practices.

• Develop and maintain IT documentation, including project plans, system configurations, and operational procedures.

• Ensure all documentation is up-to-date, accessible, and effectively communicated to relevant stakeholders.

• Monitor IT system health, performance metrics, and adherence to IT standards.

• Generate and analyze reports to identify areas for improvement and ensure continuous optimization.

• Provide regular updates to management on system performance and project status.

• Work closely with IT team members and other departments to address technical needs and support organizational goals.

• Maintain clear and effective communication with users, providing technical guidance and support.

• Foster a collaborative environment to enhance team performance and knowledge sharing.

• Monitor and report on IT system health, performance metrics, and SLA’s to ensure adherence to IT standards.

• Stay current with the latest technologies and IT support methodologies to enhance helpdesk service delivery.

Qualifications:

• Bachelor’s degree in IT, Computer Science, or relevant certifications (e.g., CompTIA A+, Sec+, Net+, Microsoft Certified IT Professional, or other certifications) required.

• 3+ years of experience as a Technical Systems Analyst, Helpdesk Technician, or similar role required.

• Solid technical knowledge of IT architecture, development practices, and helpdesk support systems.

• Strong project management skills, with a proven track record of successfully leading and delivering IT projects.

• Strong troubleshooting and communication skills.

• Proficiency in Windows/Mac OS environments, MS Office, and SaaS systems.

• Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience.

• Ability to navigate and make informed decisions in ambiguous situations, adapting their role quickly to evolving business needs and technological challenges.

• Excellent written and verbal communication skills, with the capability to articulate complex technical issues in a clear and concise manner.

What We Give:

• 100% company-paid medical, dental and vision insurance for employees (PPO, HMO and Kaiser options).

• A 401k plan with company match, short and long-term disability coverage.

• A generous PTO and sick policy that includes 13+ paid annual holidays.

• Wellness classes (fitness, mental health, nutrition, finance, etc.).

• An Employee Assistance Program, including membership for guided meditation for all employees.

• Monthly tech and wellness reimbursement.

• An infinite supply of Liquid I.V. for endless hydration!

Work Environment:

• Hybrid office environment with flexibility for industry events.

Candidates must be authorized to work in the United States without sponsorship.

The expected salary range for this position is $72,000 - $85,000 annually. The exact salary is determined by various factors including experience, skills, education, geographic location, internal company equity, and budget.

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions expected of the role. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to the company’s mission, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Liquid I.V.

We are committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard, and empowered to bring their full, authentic selves to work.

Liquid I.V. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.