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2025 DIRECTV Customer Care Operations Internship

(Graduate Degree)

Description

DIRECTV is changing the way the world experiences entertainment. We deliver innovative products and services that redefine the future. Innovation is at the heart of what we do, and we are revolutionizing the way our customers access content anytime, anywhere. With premier video services like DIRECTV, our industry leading team, is at the forefront of making it all happen. Together, we are creating the best entertainment and communications experience in the world.

Dive into the Customer Operations organization as a summer of 2025 intern! The work our team does directly impacts the DIRECTV customer experience through providing support for our customer facing employees with process improvement and documentation support and managing initiatives related to engagement, and culture.

Depending on your interests and area of study, you will get the chance to work cross functionally through various teams providing communication strategy and support.

Project Examples:

• Leadership development program design

• Change Management planning for new initiatives

• Front line engagement communications for the call center environment

• Develop and deliver M&P (Methods & Procedures) enhancements and employee engagement activities

Majors/Concentrations we are looking for:

• Masters/MBA

• Organizational Development, Organizational Leadership, Communications, Psychology, Business Administration

Skills and Experience:

• Change Management

• Cross functional collaboration

• Experienced in writing communications for various levels of leadership

• Demonstrated success in a virtual environment

• Comfortable presenting and speaking with leaders

• Proficient in Microsoft Suite, PPT and excel (must have)

• Experienced with data analysis and research

• Process documentation - ideation to deliverable

• Strong written and verbal communication skills

• Demonstrated success in a leadership role in a student club or organization

This is a remote position that can be located anywhere in the United States. #LI-Remote

10 week internship program. 6/2/25 - 8/8/25 or 6/16/25 - 8/22/25.

Position requires full US work authorization now and in the future.

This position can earn $19 - $28 per hour, not to mention all the other amazing rewards that working at DIRECTV offers.

May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer’s proprietary data. Qualified applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law.

Apply today!

Fair Chance Ordinance Notice for Los Angeles County applying for jobs at DIRECTV (https://tbcdn.talentbrew.com/company/390/pdf/fcoe-official-notice-eng-final-8302024.pdf)

DIRECTV employees are expected to always be honest, trustworthy, and operate with integrity. Discrimination and harassment of any kind (including sexual harassment) will not be tolerated. We remain steadfast in our belief for diversity, equity, and inclusion; therefore, we encourage success based on individual merit and ability without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military/veteran status, or any other protected status. DIRECTV celebrates and is enriched by our differences; therefore we fully consider all qualified applicants including, those with a criminal history.