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Texas Tech University Health Sciences Center – El Paso Sr Patient Services Specialist (BCC/Alberta) in El Paso, Texas


Extended Job Title:

Sr Patient Services Specialist (BCC/Alberta)

Org Level 1:

Texas Tech Unv Hlth Sci Ctr El Paso

Position Description:

This position is responsible for assuring smooth operation of the front clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position may responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may be responsible for cash.

Requisition ID:


Travel Required:

Up to 25%

Major/Essential Functions:

  • Greets patients and performs patient registration, including updates of demographic data, financial data, insurance information, and any other third-party payor information—photocopy of insurance cards and picture ID.

  • Arrive the patient in centricity business system for daily reports.

  • Receives all incoming telephone Calls transferred by the call center agents for the Clinic, screened and directs to Staff/faculty as appropriate.

  • Schedules patient clinic appointments.

  • Cancels and reschedules appointments according to changes in physician's schedules in Centricity Business.

  • Cancels reschedules and creates new clinic schedules as needed.

  • Prepares and prints arrive/no-show computer daily report.

  • Performs discharge procedures, schedules patients for return visits, and collects fees accordingly.

  • Verifies Medicare, Medicaid, and all third-party carrier coverage prior to the patient's appointment.

  • Obtains pre-authorization or pre-certification for coverage of office visits or surgical procedures with appropriate ICD-10 and CPT codes needed.

  • Prepares daily deposits, obtains departmental approval, and submits deposits to the MPIP Department.

  • Negotiates deposits and/or deductibles for all elective procedures based on the patient's financial category.

  • Daily communication regarding appointments, clinic visits, patient, education and requirements, and any concerns daily with supervisor, physicians/providers, and patients.

  • Notify the supervisor of any changes in daily appointments and keep her informed of all patient issues pertaining to schedules.

  • Performs other work-related duties as determined by the Clinic Manager.

  • Adhere to all TTUHSCEP policies, procedures and processes.

  • Personally demonstrate, display, and act in accordance with TTUHSCEP’s values (Service, Respect, Accountability, Integrity, Advancement, and Teamwork).

  • Actively promote and encourage staff across the institution.

  • Perform all other duties as assigned.

Grant Funded?:


Minimum Hire Rate:

Compensation is commensurate upon the qualifications

Pay Basis:


Work Location:

El Paso

Preferred Qualifications:

  • Five years of office experience with 2 years in medical environment or 3 years work experience at TTUHSC in the Patient Service Program.

  • Preferred Knowledge, Skills and Abilities Knowledge of medical terminology, coding procedures, CPT and ICD-10, billing functions, cashier and data entry.

  • Familiar with Centricity Business (CBiz) ectronic Medical Record (EMR), Referral Management System(RMS), Cemer and phone systems.


HSC - El Paso


Clinical Operations BCC

Required Attachments:

Resume / CV, Transcript

Job Type:

Full Time

Pay Statement:

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group:

Information and Records Clerks



EEO Statement:

As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications:

  • High school diploma or equivalent

  • 3 years Customer Service, office or related experience, with 2 of those years in a healthcare or dental clinic setting preferred

  • Additional education may substitute for the experience requirement.

Does this position work in a research laboratory?:


Navy Enlisted Classification Code:


Air Force Specialty Code:

3A1X1, 4A0X1

Marine Military Occupational Specialty Code:


Jeanne Clery Act:

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx .