Experience Inc. Jobs

El Paso Bilingual Interpretation (Spanish/English)

Experience: Not a factor. The employer is willing to provide on the job training. Call center experience preferred

Education:High school diploma / GED or greater is required per policy

Language: Bilingual (English and Spanish) is required to communicate with clients and staff.

Driver's License: Not required for this position

Requirements:

• Must be versed in Microsoft Office and computer usageable to get around a computer and trained to get around our system.
• Must be able to lift 15 pounds at times
• Clear oral and written communication skills.
• Computer literacy with the ability to type a minimum of 20 WPM.
• Competency in a service organization environment.
• Self-motivated, willingness to constantly improve.
• Prolonged periods of sitting at a desk and working on a computer.
• The ability to sit for a long period of time
• Knowledge and use of PC Systems
• CRM and Google Search is a must
• The ability to focus on a fast-paced environment while handling calls in a courteous, friendly and well-spoken tone.

Duties:

Manages inbound calls: Is available to receive calls during the assigned working hours, in the workstation at all times. Uses the proper telephone AUX codes when not available and notifies a support member when unable to answer calls. Interpretation: Provides parties with clear and accurate interpretations using active listening skills to convey the targeted message with no add-ons or omissions, considering a wide range of customers, voices, accents, speaking tempos, personalities and industries. Informs parties of relevant factors that may hinder the interpretation such as but not limited to weather, connectivity, or background noise. Document Interactions: Confirms and updates activity logs by documenting interactions in detail in the CRM, using provided templates as a guide. Uses all available tools (CRM, Training Guides, Notes, Google, Supervisor support, Spell Check) to properly document interactions. Escalations: With the assistance of a support member, resolves and notifies escalations with a sense of urgency by: immediately notifying customer requests for supervisor or system issues. Customer Service: Provides the utmost care when managing customer scenarios by following the provided scripts and templates while complying with company service standards and code of ethics. Motivation: Reflects a positive approach through actions and words, towards company initiatives.

Shift: 8 am - 5 pm 8 am - 6 pm Monday - Friday ** No weekends