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ASSISTANT GENERAL MANAGER

Fitness Operations

Full Time, Salary Job Family: Club Staff Reports to: Managing Partner

Looking for an assistant general manager who will be a key member of our leadership team and responsible for assisting the managing partner with daily club operations including sales success, member satisfaction and facility cleanliness at Crunch Fitness - Undefeated Tribe.

Position Overview The assistant general manager supports a high-performance, high-care culture that operates with speed and grit in delivering outcomes. They are responsible for creating a warm, kind and hospitable club, allowing everyone to achieve their goals in a no judgment's environment.

Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Kids Crunch Attendants, Cleaning Attendants Personal Training Managers, Group Fitness Managers and Maintenance Technicians to maintain proper staffing levels at all times
• Monitor and scoreboard performance of the staff to meet or exceed expected KPI standards
• Lead by example by delivering personal and team performance targets
• Manage team member performance standards, with on-going development, training, and coaching Impact member retention by doing Whatever It Takes to deliver the Wow 10-Member Experience
• Assist and support to the General Manager in the areas such as, but not limited to:
  • Scheduling and labor management
  • Member service resolution with pace and empathy
  • Resolving or escalating employee issues or concerns
  • Lead generation and outreach efforts to impact new member sales
  • New member acquisition and member integration into all services and programs offered
  • Team member goal setting, development plans, and regular staff meetings
  • Supervise club asset management, to include inventory reconciliation, supply ordering, and club-related small equipment expenditures
  • Involvement and supervision in all front desk and Kids Crunch related activities
• Maintain a crisp, clean facility with equipment operating 100% of the time by ensuring compliance with Daily Cleaning Checklist and facility/equipment work order oversight
• Utilize Crunch-specific tools to communicate, document, and support overall club operations such as incident reporting, facility standards, internal communications, and process integration
• Ensure consistent compliance with all Crunch policies, procedures, and service standards

Required Skills and Experience

• 2 years of fitness facility and/or customer service-oriented management experience required
• Experience executing objectives quickly and effectively including achieving KPIs required
• Experience leading and/or supervising employees preferred
• CPR/AED certification required (can be obtained within 30 days of hire)
• Understanding of labor control, optional staffing levels and controls overtime
• Ability to maintain high standards at the gym
• Ability to demonstrate integrity and judgment that inspires trust, setting examples in all behaviors and actions
• Clear communication skills, demonstrating confidence

Physical Requirements

• This is a physical role requiring the employee to frequently lift and/or move up to 50 pounds and may require standing or bending for prolonged work hours

Education Requirements

• High school diploma or GED required
• Bachelor degree in business management or related field preferred

Compensation (Salary)

• $35,000 - 45,000 base (depending on experience)
• $55,000 potential total annual compensation
• Monthly and quarterly bonus opportunities

Benefits

Salaried Flexible PTO

Paid Holidays

Subsidized health insurance coverage (health, dental, vision) for full time positions

Employer Paid Basic Life and ADandD

SA

Short-term disability

Voluntary Supplemental Life Insurance for employee, child, and spouse

Free gym membership

10 days sabbatical after 5th year of employment

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