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As a Strategic Customer Support Specialist, you will be providing specialized after-sales service and personalized communication to Fluke's high-value customers. You will guide and direct the total process flow between customers, suppliers, and the Technical Repair Center. You will be the main point of contact for orders and queries related to the calibration and repair of tools. You will coordinate and collaborate daily with different teams (e.g., technicians, inbound, sales, etc.).

Please note that this is a full-time, office-based position.

In the role of Strategic Customer Support Specialist, you will:

• Provide information to our national and international partners, suppliers, and customers before, during and after the repair or calibration stage, such as: schedule dates, information on delivery time, shipping information, service prices etc.

• Perform logistics work like processing incoming repair and calibration work into ERP system and packing/shipping instruments back to the end users.

• Provide purchasing support or items required in the service organization.

• Schedule and guide outsourced calibrations or repairs to third parties or OEMs to ensure quick turn-around-time.

• Prepare repair and calibration price quotations.

• Invoice the customer for carried out activities or contracts.

• Deal with customer complaints and reclamations with respect to service activities.

• Keep the service management system up to date with customer and agreement information.

• Take care of job scheduling in Fluke labs.

• Establish a long-term relationship with your customers.

About the team

You will be part of a vibrant, multicultural team of Strategic Customer Support Specialists. You can count on the support of your team members while you face challenges head-on and learn something new every day. If you get excited by the prospect of working towards continuous improvement and streamlining processes, you will get the opportunity to make an impact.

Qualifications - External

Experience

• Bachelor's degree in a relevant field.

• Experience in logistics or electronic equipment and planning would be preferred.

• Previous work experience in a B2B environment highly recommended.

• Fluent in English; additional languages would be a big plus.

Personal skills

• Demonstrated ability to recognize and anticipate potential challenges.

• Good communication skills, both oral and written.

• A high degree of accuracy and attention to detail.

Why you should join Fluke:

• We are committed to a diverse and inclusive workplace where you feel supported and empowered to speak your mind, be yourself and add value.

• Aligning business and personal needs is important, so we provide you with flexibility to enable you to bring your best to work. We recognize and celebrate success through our Fluke Inspire program for internal recognition.

• Fluke will invest in your professional growth by providing you with training opportunities to keep you current in your field.

• We support important causes and team up to find meaningful ways to give back to the community through the Fluke Day of Caring.

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

Fortive: For you, for us, for growth.

We are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.