Medtronic Senior / Principal Robotics Surgery Start-Up Specialist Netherlands in Eindhoven, Netherlands
Senior / Principal Robotics Surgery Start-Up Specialist Netherlands
Eindhoven, Noord-Brabant, Netherlands
Jul 01, 2021
Careers that Change Lives
The Project Einstein Customer Operations team manages all aspects of system installation, start-up, customer training, field service analysis and support, and program optimization. Placement of a surgical robot in the hospital requires full-time support for a four to eight-month period to ensure successful integration into the hospitals service lines. Project Einstein Customer Operations team members are seasoned professionals with in-depth knowledge of the healthcare value chain and breadth of experience across multiple disciplines. They partner with hospital management teams and payers to drive complex transformational change, implement innovative growth strategies, streamline patient-focused care pathways and optimize operations.
A Day in the Life
Medtronic is in the process of rolling out its robotic surgery platform. In that context, we are looking for a seasoned operational transformation expert.
You will be responsible for the successful integration of a new surgical robot into a hospital. This might be an expansion of a current robotic surgery program, the creation of a new robotic surgery program, or a changeover from a competitors robot to a Medtronic robot. Activities to integrate the Medtronic robot include training the hospital to clean and sterilize reusable instruments, arranging the off-site training of surgeons and supporting staff, updating surgeon preference cards, developing an inventory plan and kits for robotic procedures, raising awareness of robotic surgery and helping to schedule the use of the robot. These activities would happen over a four to eight-month engagement. At the end of the engagement, the hospital should be on track to hit utilization targets before turning over the program to the sales team.
Additional post-integration visits to help the hospital improve the performance of their robotic surgery program, optimize resources and asset utilization.
You would be the first Robotic Surgery Start-Up Specialist, piloting its execution and preparing its broadcasting and wider commercialization outside the launch country and region.
Meet with the Director of Robotic surgery and develop program goals and metrics for the Medtronic robot
In concert with the Medtronic Field Service Engineer and the hospital staff, prepare the operating room to host the Medtronic robot
Train hospital staff to clean and sterilize re-usable robotic instruments
Develop a surgeon training plan, schedule attendance at Medtronics off-site training, arrange for proctored cases post-training
Develop a training plan for support staff to include attendance at a Medtronic off-site training class and working with staff post-training through the learning curve
Conduct regular program review meetings with the hospitals Director of Robotic Surgery
Support the technology adoption by attending most if not every case during a surgeon and staff members learning curve
Utilize change management techniques to engage clinical stakeholders and attain buy-in
Train and coach Hospitals staff to promote skill transfer and achieve self-sufficiency in operational excellence
Generate clear proof points of the value delivered for the pilot site by such program
Package the service program developed and support its commercial deployment across hospitals
Key areas of expertise are:
Project/program management skills,
Relationship building/customer engagement skills,
Operating Room knowledge, Consultancy expertise,
Change management skills
As part of the Project Einstein Customer Operations team, you should be able to:
Work independently, yet in close relationship with its customer, propose and implement innovative approaches
Help prepare the Medtronic sales representative responsible for the account to take over the day to day management of the relationships at the end of the engagement
Share and communicate determined best practices actively in the team
Work together as a team to develop new service offerings out of pilot projects for wider deployment
Must Have: Minimum Requirements
Bachelors Degree at minimum; Preferably Masters Degree
Fluent in English and local language. Ability to work in another European language is a plus
Demonstrable experience over 5 years including relevant experience in consulting
Operating Room knowledge or experience
Demonstrated ability to operate from idea generation, strategy development through detailed implementation and results delivery
Experience in change management
Lean Six Sigma certification, especially in manufacturing and/or team ergonomics environment preferred is a plus
Strong and demonstrable project management skills: planning coordinating, communicating influencing, relationship building, achieving milestones, resolving issues and managing risks
Ability to integrate a customer team and coach it to continuously improve their performance
Ability to standardize process optimization and change management activities into reproducible package that could be deployed in different places by different people.
Actively look for information about competitors, other industries, new techniques and tools and build plans and guide actions for implementation in its daily job.
Strong analytical skills
Ability to interact with multinational employees on different hierarchy levels
Knowledge of general surgery procedures and environment (Colorectal, Gynecology, Urology, Upper GI, Thoracic)
Understanding impact of Quality / Regulatory requirements
Strong communication skills
Willigness to travel
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
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