Medtronic Senior Implementation Specialist - Digital Surgery - Benelux in Eindhoven, Netherlands
Senior Implementation Specialist - Digital Surgery - Benelux
Jul 19, 2021
Careers that Change Lives
5 billion people, two-thirds of the worlds population, do not have access to safe and affordable surgical care. As a result, millions go untreated every year causing unnecessary suffering, permanent debilitation, or death. This is all caused by a shortage of surgeons, varying quality of care, rising costs of training surgeons, lack of funding and lack of accessibility to quality surgery. Digital Surgery is on a mission to change this.
With our award-winning Touch Surgery application and web platform, it is the dawn of Digital Surgery. Digital Surgery has created a digital data-driven ecosystem that uses the cutting-edge technologies like AI, augmented reality and computer vision to modernise surgical training, orchestrate surgical teams in the operating room (OR) and deliver safer surgery around the world.
Due to continued growth in Europe (this role can be based anywhere in Western Europe), we are looking for an Senior Implementation Specialist to project manage multiple concurrent full-cycle implementations of Touch Surgery at major hospital systems across EMEA, ensuring projects are executed on-time and within budget. You will be working on providing a cloud-based, surgical video library that is both secure yet accessible for surgeons and residents in training. We utilize the latest in machine-learning capabilities to ensure patient privacy while also uncovering powerful analytics and trends, directly from surgical video, in an automated and easy to use platform.
A Day in the Life
Project manage multiple concurrent full-cycle implementations of Touch Surgery at major hospital systems across the EMEA, ensuring projects are executed on-time and within budget.
Engage with clinical and administrative stakeholders to ensure polished communication and collaboration throughout each deployment project including Surgeons, Nurses, OR Managers, Residents, Hospital IT, Surgical Technology Reps and Biomedical Engineering.
Develop and maintain a deep understanding of the Touch Surgery platform and how it interacts with surgical workflows in the OR.
Lead Kickoff and Training Presentations for clinical audiences that include live demonstrations of the Touch Surgery platform.
Test equipment and connectivity of our hardware solutions in live operating rooms prior to deployment, working in collaboration with our engineering team at the London headquarters.
Participate in internal project scoping discussions to ensure were setting our clients up for success and that expectations will equal reality.
Solicit and gather feedback from users and administrators to continually improve our product and the implementation experience for our clients.
Ensure a smooth hand-off from Implementation to the Support team, ensuring long term success for our clients and continuity of experience.
Build working relationships with internal product and engineering teams to ensure real-world client feedback is incorporated into future product development.
Represent Touch Surgery as an ambassador of our products and the Digital Surgery brand both on-site with clients and at conferences/other commercial events.
As our company and team continue to scale, you may be asked to manage additional team members who will assist with implementation efforts.
Leads or leverages cross functional teams to evaluate, develop and manage projects for key business processes.
Oversees and manages the operational aspects of ongoing projects and serves as liaison between project management and planning, project team, and line management.
Reviews status of projects and budgets; manages schedules and prepares status reports.
Monitors the project from initiation through delivery.
Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives
Develops mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, and clients.
Must Have: Minimum Requirements
Bachelors degree required
Minimum of 4 years of project management and operating room/ hospital experience, or advanced degree with a minimum of 2 years project management and operating room/ hospital experience
Strong communication and presentation skills
Ability to interact with multinational employees on different hierarchy levels
Strong analytical skills
Ability to work remotely and productively for an international company spanning multiple time zones across the US and Europe.
Ability to travel 25-75% of the time, as needed, to customer sites
Nice to Have
Previous experience working in hospital Operating Rooms from either a clinical, technology, or medical device perspective.
Strong project management skills are prioritized, and experience with clinical healthcare IT is preferred.
Strong organizational skills and competency with standard project management tools are required
Some technical proficiency required to understand our products and conduct required testing with integrated surgical video systems.
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
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