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The Customer Service Associate will be responsible for providing exceptional customer service to internal and external customers every transaction. The right candidate will maintain a positive, empathetic, and professional attitude towards customers always.

Responsibilities and deliverables

• Provide quality telephone and email support with a high degree of customer service quality, product, and process expertise in a timely manner.

• Respond to customer requests via phone and email, including, but not limited to, processing sales order, purchase orders, order status, product lead times, expedites, product recommendations, item descriptions, and pricing information.

• Resolve order discrepancies, both pre and post shipment

• Follow and assist in development, promotion, and review of Customer Service SOP’s (Standard Operating Procedures)

• Communicate process or product issues as necessary.

• Proactively seek continuous improvement of Customer Service Department processes (Kaizen)

• Participate in departmental daily performance reporting.

• Maintain a clean, safe, and functional work area (5S)

• All other duties as assigned.

Organizational alignment

• Reports to the Office Manager

Qualifications - External

Qualifications

REQUIRED

• Exceptional communication skills

• Ability to work remote (if not located within travel distance to Sherwood Park AB)

• Ability to use Excel, and Microsoft tools

• Exceptional problem-solving skills

• Well organized and capable of performing multiple tasks simultaneously

• Strong interpersonal skills

• Exceptional adaptability

• Established commitment to providing the best customer service, every transaction, every time

Preferred

• Basic knowledge of ISC Support Systems (Oracle, Salesforce.com)

• Experience providing excellent customer service

• Diploma in business administration or equivalent work experience

• Knowledge or experience with customer service management systems and tools

Education

• High School Diploma or GED

Physical demands:

Note: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to sit or stand for extended periods of time, reach with hands and arms, walk, talk, and actively listen. The employee may be required to regularly use hands and digits to handle or feel work material. The employee may be required to frequently lift or carry up to 20 lbs. and on occasion, be required to lift or carry up to 50 lbs. The employee may be required to frequently ascend/descend stairs/steps, especially at field locations. The employee must be able to use/wear applicable personal protective equipment which may include but is not limited to safety-toed footwear (with ankle height support), back support belt, hearing protection, and safety eyewear with side shields.

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions./p>

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

Fortive: For you, for us, for growth.

This position is also eligible for bonus as part of the total compensation package.