Job Information
House of Blues Box Office Agent in Edmonton, Alberta
Job Summary:
BOX OFFICE AGENT
Location: Edmonton, AB
Division: Ticketmaster NA (Support & Ops)
Line Manager: Box Office Manager
Contract Terms: Seasonal, part-time; include evenings, weekends, and holidays
THE TEAM
We’re fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else!), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team.
THE JOB
Excited for the return of live events, then look no further!
We’re adding to our Box Office team and are searching for individuals to fill several Box Office Agent roles in the Edmonton area to service various events. This role requires flexibility with scheduling and is a part-time occasional position, based on event requirements.
WHAT THIS ROLE WILL DO
Providing exceptional front-line customer service to ticket purchasers
Conduct in-person ticket sales at the Box Office using the Ticketmaster Point of Sale system
Working with Archtics and TM Host systems on a regular basis
Balance and account for cash and credit card receipts from sakes transactions
Organizing and distributing “will-call” tickets
Fostering and maintaining a positive attitude towards the company and its activities
Our job descriptions evolve with our business need and priorities. In addition to the description above, your role may include additional duties as needed.
WHAT YOU NEED TO KNOW
Minimum of 1-year experience in sales and/or customer service
Basic foundation and understanding of event ticketing
General office and cash experience are preferred
Ability to accommodate an extremely flexible and fluid work schedule
Must be available for flexible working hours which includes evenings, weekends, and holidays
Service oriented, with strong organizational skills
Go-getter with the ability to work under pressure and with minimal supervision
Must be detail-oriented with the ability to multi-task and juggle competing priorities
Strong verbal and written communication skills
Proficiency in Word, PowerPoint, and Excel
A passion for live events – music, pop culture, arts and theatre, and family events!
TICKETMASTER VALUES
Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
Integrity – We are committed to the highest moral and ethical standard on behalf of the countless partners and stakeholders we represent.
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.
About Us
Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.