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Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Leadership Opportunity!

Service Center Manager (Rental & Sales) is responsible for achieving and maintaining profitability of a Xylem, Godwin & Flygt Pumps Service Center through the management of daily operations and the delivery of exceptional customer service. Will ensure the highest standards in the attraction, recruitment and development of a world class team of sales, service and operations professionals.

We offer a full benefits package to include Flexible Time Off (FTO) , health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Oversee all aspects of rental and sales activities to achieve the budgeted sales margins, income and expense goals

• Manage labor, maintenance and repair costs while maintaining product quality

• Maintain and develop effective workflows and systems to reach financial and operational excellence.

• Execute continuous improvement opportunities using six sigma and lean methodologies to achieve business goals

• Coordinate equipment requirements to maintain an inventory adequate for efficient operation, excellent customer service and maximum utilization

• Develop strategies for increasing capacity within service center to support service and repair on Xylem product lines.

• Ensure compliance of local, state and federal laws and regulation (EPA, OSHA, DOT, ADA and EEOC).

• Satisfy customer, corporate and contractual reporting requirements and needs

• Performance management; Coach and develop team and encourage the culture modeling Xylem’s Core Values

• Ensure the maintenance of a hazard-free work environment and safe operations; Serve as a role model

• Other duties may be assigned based on the business needs

Performance Metrics

• Safety Score Card (IFR/ISR)

• Operating Income

• Inventory Accuracy

• Sales & Orders

• Working Capital (accounts receivable)

• Customer Service (Net Promoter Score)

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Arts or Science with a concentration in Engineering, Business, Operations Management or related field; or equivalent

• Minimum of 5 years’ in industrial and/or relatable leadership experience within a complex operations environment

• Previous business management experience, including direct Sales & P&L responsibility

• 3 - 5 years’ experience in related field of pumps, pumping systems, equipment rental or construction preferred

• Strong business acumen and management skills including the ability to make decisions with minimal supervision

• General knowledge of the operation and maintenance of a facility

• General knowledge of mechanical/pumping designs; hydraulics; water flow; diesel, gas and electric motors preferred

In this role, the working environment is {insert environment such as frequently outdoors, weather extremities, use of PPE, exposures to hazardous material, loud noise, etc.} and the physical demands may include but not limited to {regularly sitting, standing, lifting up to 50 lbs, etc.}. In addition, this role may {insert travel requirements} and {Indicate if required to work on weekends, nights, on-call as a regular part of the job}

At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

#LI-JTHOMPSON1

Salary range:

$105,000.00 - $189,000.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation