Job Information
Modivcare Exceptions Manager in Edison, New Jersey
Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
This position is responsible for developing consistent, scalable business processes that reduce transaction costs, improve quality, enhance productivity and drive excellent internal and external customer service.
This role...
• Drives efficient flow of work throughput, with emphasis on cost improvement, cycle time (service) and production time reduction.
• Provides in-service training on how to use NET service effectively.
• Provides outreach regarding members, transportation, education and other subjects as needed to medical facilities.
• Provides guidance support for all exceptions process related questions.
• Provides guidance on the research and resolution to work that requires further actions.
• Manages the denial and appeal process within the department.
• Manages the department's phone activity (inbound and outbound) for quality and efficiency.
• Provides guidance on utilization investigations.
• May lead projects and perform other duties as assigned.
• Occasional business travel may be required.
• Determines appropriate resourcing of staff in order to achieve goals and objectives.
• Defines annual Key Performance Indicators aligned with corporate goals.
• Manages and mentors employees on performance gaps, career development opportunities, and strategies.
• Manages and coaches employees on all human resource related processes including onboarding, performance management, succession planning, employee relations, selection, terminations, compensation and rewards.
• Recognizes others’ contributions and share credit for success.
• Owns attainment of high employee satisfaction and retention; lead development of program and initiatives within group to attain high employee satisfaction.
• Prepares and manages budget as assigned; analyzes variances and initiates corrective actions to maximize operational performance.
We are excited to speak to individuals with the following...
• Bachelor's Degree required.
• Six (6) plus years experience.
• Two (2) plus years leadership responsibility.
• Or equivalent combination of education and/or experience.
• Excellent customer service and people skills.
• Ability to work independently or with a team.
• Ability to quickly learn new technology and processes.
• Ability to understand and follow complex instructions.
• Ability to read, write, and understand English fluently.
• Demonstrated ability to lead and positively influence a team.
• Ability to deliver clear, effective, and engaging oral presentations to a public audience.
• Proficient in Microsoft Suite products such as Word, Excel, PowerPoint, and Outlook.
• Excellent problem-solving skills; must be able to develop and implement action plans to address issues.
Pay: $ 52,900 - $71,400 annual
T his role is bonus eligible based on individual and company performance
Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:
Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Modivcare is an Equal Opportunity Employer.
EEO is The Law - click here for more information (https://www.eeoc.gov/laws-guidance)
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com
Due to system issues, if you are unable to search for your application, please reach out to the Talent Acquisition team via email at hr.recruiting@modivcare.com and a member of the Talent Acquisition team will reach out to you within the next 48 business hours. We appreciate your interest in joining Modivcare!
Our goal isn’t a number. It’s a difference.
Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation (https://www.modivcare.com/offerings/nemt) and personal and home care (https://www.modivcare.com/offerings/personal-care) to enable greater access to care, reduce costs and improve outcomes.
Please note, Modivcare will never ask any potential applicant for employment for any Personal Identifiable Information via social media. Additionally, Modivcare will never ask any applicant for money. Please be cautious of any individual posing as a recruiter for Modivcare requesting personal identifiable information. If you suspect someone is attempting to collect your personal information or solicits money from you via any social media platform, we encourage you to report such scammers to that platform.
Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!