Robert Half International EDI Coordinator in Edison, New Jersey
Process both electronic orders via EDI processing.
Review non-EDI customer orders and manually enter or import sales orders into our ERP.
High level of cross departmental communications with the Sales Support and Distribution Center teams.
Monitor all orders to ensure timely outbound shipments.
Ensuring accurate and timely processing of EDI transactions.
Assisting internal users with requests for order revisions as well as, EDI related questions.
Handling EDI and ad-hoc projects as needed. Ex Sku reference tables, ship to addresses etc.
Resolving all order-related discrepancies and assisting in vendor chargeback research on orders.
Analysis and updating of aged orders.
Daily review of reports which detail order issues and call out to the sales team
Review allocation concerns with the sales support team.
Assist various accounts via email and phone regarding the order status, cancellation request and/or revisions
Submit hot container needs to production and the DC’s.
Follow-up on necessary changes needed from identified issues
Process amendments to orders received from Reps and Direct Customers
Maintain Cross Reference Files between Customers and Communicate pricing issues
Enter sample orders-
Run Critical Item Reports to review potential backorders
Review non-EDI customer orders and manually enter into ERP system
Review E-commerce orders received on the brand's website
Send order confirmations to customers and sales team
Maintain consistent contact with sales team regarding discrepancies, missing or incorrect order information, shortages, back in stock dates, etc.
Monitor and update all customer profiles including addresses, shipping terms, and special instructions where needed
Maintain constant communication with warehouse to ensure all pick tickets are processed in a timely manner in accordance with our SLA
Communicate any required order changes or special instructions to the warehouse
Give priorities to warehouse when needed
Ensure that orders are shipping within required ship window/to be delivered by the required date.
Ensure all orders are fulfilled as complete as possible and in accordance with the customer's packing
EDI X12, BlueCherry ERP
Requirements / Qualifications
Excellent computer skills including MS Word, Excel and Outlook
Prior Order management experience required
Must be detail-oriented with ability to work well under pressure. High degree of detail orientation as well as high degree of accuracy
Excellent communication skills. Strong verbal and written communication, analytical and problem-solving skills required.
Strong interpersonal skills and the ability to work well in team environment.
Able to work autonomously, without supervisi
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Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
Robert Half International
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