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Quote from Hiring Manager:

As a Technology Specialist, you’ll be at the forefront of resolving technology incidents, ensuring seamless operations for our global workforce. Your expertise will make a difference as you tackle complex challenges, collaborate with cross-functional teams, and drive efficiency.

Meaningful Work From Day One

IT professional who responds to technology-related incidents escalated by the IT Service Desk, other IT groups, or by direct contact with technology end users. This position requires advanced skills, knowledge, tools, and authority above those on the IT Service Desk. They may resolve the incidents remotely, deskside, or via depot service for employees located around the globe.

Primarily responsible for restoring and resolving service for technical issues as quickly as possible with limited disruptions.

What You Can Expect

End-User Support:

• Collaborate with the Service Desk and Global Desktop Teams to ensure timely resolution of end-user computing problems or requests, spread out across 5 sites, 4 in Scotland and 1 in Ireland.

Device Management:

• Deploy, support, and troubleshoot mobile technology, including iOS and Android devices, cell phones, and mobile broadband devices.

• Manage all PC-related equipment, including desktops, laptops, peripherals, and printers.

Application Support:

• Handle PC-based applications, including Microsoft Windows, Office 365, shrink-wrapped and cloud applications, development tools, and internal applications.

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Infrastructure Maintenance:

• Image PCs, laptops, and other computer equipment.

• Contribute to the ITSM Knowledge Base using designated processes.

• Investigate, research, test, and implement new technologies guided by engineering teams.

Performance Evaluation:

• Review, comment on, and grade Service Desk Analysts' performance on a per-incident basis.

Testing and Skill Development:

• Participate in testing new applications, technology, security patches, and hotfixes.

• Keep skills updated on supported technologies and corporate business applications.

Asset Management:

• Process, record (in Asset Management and Quickbooks), and distribute technology order fulfillment.

What You Bring to the Table

• Minimum 2 years of related experience in creating technical documentation, process maps, and knowledge transfer documents.

• Advanced computer skills with current, or ability to quickly build, proficiency in Google Workspace, Microsoft 365, and other software, as needed.

• Knowledge of network cabling, basic network troubleshooting, and installation of Cisco switches, routers, and access points.

• Support and installation of video conferencing systems. Apple Technology (iPhone, iPad, and MacOS) experience.

• Strong written and verbal communication skills.

• Excellent people skills for handling difficult situations.

• Effective time management and organizational abilities.

• Ability to communicate effectively with technical and non-technical audiences.

• Interact with various client types, including technology, business, management, and executive management.

• Travel Requirement - Up to 10% travel is required. There are specifically 5 sites, 4 in Scotland and 1 in Ireland

What Makes You Unique

• Familiarity with Google, Salesforce, Microsoft 365, Entra ID

• Mobile Device Management (MDM) Experience (MobileIron, Intune, Jamf, etc..)

• Certifications: Could include, but are not limited to A+, Network+, ITIL, MCSE/MCSA, Cisco, Apple Certified Mac Technician (ACMT).

Who We Are

We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.

Many Spirits, One Brown‑Forman- We believe that an inclusive culture, one that values the diversity and unique perspective of each individual, allows us each to bring our best self to work and leads to greater teamwork, creativity, and trust.

Cultivating a Caring Culture - We know that our strong culture is one of the many reasons people love working at Brown‑Forman.

Nothing Better- At Brown‑Forman, we craft products known for bringing people together. Our employees have made us what we are today and are the reason for our success. Do not just take our word for it. Brown‑Forman is consistently recognized as a Great Place to Work® in countries around the world.

What We Offer

Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.

Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.

Business Area: Global Information Technology

Function: IT

City: Edinburgh

State:

Country: GBR

Req ID: JR-00007913