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Position Information

Posting NumberSRGV7711

Working TitleMEDICAL OFFICE MANAGER (Area Health Education Centers)

Number of Vacancies1

LocationEdinburg, Texas

DepartmentSchool of Medicine / Primary and Community Care ISU

FTE1.0

FLSAExempt

Scope of Job

Responsible for the overall effective performance of multiple practice Area Health Education Center locations including management of staff, workflow development, patient schedule management, provider and staff engagement, patient experience, financial performance, billing compliance and inventory control management.

Description of Duties

• Manages multiple practice operations and coordinates activities to ensure efficiency and quality service is delivered within all sections of the clinic; ensuring compliance with regulations and standards with day to day managing, planning and coordination at all sites.

• Works closely with Department Chairpersons and Administrators to coordinate clinical sites and departmental activities/faculty as needed.

• Manages all clinical personnel. This position is responsible for the recruitment, development and supervision of staff and takes corrective action as appropriate.

• Plans, prepares and manages work schedules of personnel managed.

• Works with administration and decision support for Return on Investment ( ROI ) reports to develop/modify/supply, personnel/staffing needs, capital equipment, and special program budgets.

• Develops practice operational plans and budgets (capital and operations) and implements performance improvement strategies within the practice.

• Ensures appropriate information is gathered and transmitted in support of billing functions and assists with annual budget preparation.

• Serves as point of contact for patient and external customer complaints. Reconciles and investigates all complaints relating to practice operations and patient satisfaction.

• Manages office supplies and ensures the ordering of needed supplies to maintain inventory within budget.

• Maintains documentation as required by regulatory agencies, policies, and procedures.

• Coordinates maintenance and repairs of clinic area, equipment, and instruments.

• Effectively communicates strategies to solve and facilitate simple and complex situations which enhance the culture and performance of the practice.

• Performs all duties in a manner that promotes teamwork and reflects the mission and values of UT Health RGV .

• Performs other duties as assigned.

Supervision Received

General supervision from assigned supervisor.

Supervision Given

Direct supervision of assigned staff.

Required Education

Bachelor’s degree in Business or Healthcare Administration or related field from an accredited university.

Preferred Education

Master of Business Administration or Master of Health Administration.

Licenses/Certifications

None.

Required Experience

Four (4) years of experience in healthcare administration or closely related field. Specialized healthcare management experience may be substituted for education on a 2-for-1 basis.

Preferred Experience

Experience in financial and business development

Equipment

Use of standard office equipment. Exceptional computer experience and skills required including the use of Microsoft Office.

Working Conditions

Needs to be able to successfully perform all required duties. Office/healthcare environment; some travel and weekend work is required. UTRGV is a distributed institution, which may require presence at multiple locations throughout the Rio Grande Valley.

Other

Exceptional planning and organizational skills. Effective management and supervisory skills. Excellent communication and collaboration skills. Acumen for business development.

Physical Capabilities

N/A

Employment CategoryFull-Time

Minimum SalaryCommensurate with Experience

Posted SalaryCommensurate with Experience

Position Available Date09/01/2024

Grant Funded PositionYes

If Yes, Provide Grant Expiration Date08/31/2027

Posting Detail Information

EEO Statement

It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.

Special Instructions to Applicants

Dear Applicant,

Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:

Date of Birth

Gender

*Ethnicity/Race

Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days.

If you have any questions, please do not hesitate to contact us at (956) 665-2451 and/or careers@utrgv.edu.

Additional Information

UTRGV is a distributed location institution and working location is subject to change based on need.

All UTRGV employees are required to have a criminal background check ( CBC ). Incomplete applications will not be considered.

Substitutions to the above requirements must have prior approval from the VP of HR & Talent Development .

Quick Linkhttps://careers.utrgv.edu/postings/43839

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Are you a current UTRGV employee?

• Yes

• No

• • Are you now, or previously, employed by The University of Texas System or any of its institutions?

• Yes - I currently am employed by the UT System or its institutions

• Yes - I have previously been employed by the UT System or its institutions

• No - I have never been employed by the UT System or its institutions

• • Please select your highest level of completed education.

• 6th grade education

• 10th grade education

• High School Diploma or GED

• Associates Degree, Technical, or Trade School Degree/Certification or 60 Hours of College Hours

• Bachelors Degree from an accredited university

• Masters Degree from an accredited university

• Ph. D. or other terminal degree from an accredited university

• None of the above

• • Please provide the field of study for your education:

(Open Ended Question)

• • Please indicate the number of years of work experience you have directly related to the position in which you are applying for:

• Less than 1 year

• 1 year

• 2 years

• 3 years

• 4 years

• 5 years

• 6 years

• 7 years

• 8 years

• 9 years

• 10 years

• Over 10 years

• • Do you meet the minimum requirements for this position?

• Yes

• No

Applicant Documents

Required Documents

• Resume

Optional Documents

• Cover Letter/Letter of Application

• Unofficial Transcripts

• Reference Letter 1

• Reference Letter 2

• Reference Letter 3

• Certifications and Licenses

• Training Certificates

• Other Document

• List of 3 References

• Unofficial Transcripts 2

• Unofficial Transcripts 3

• Letter of Interest

• Unofficial Graduate Transcripts

• Additional Document