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UnitedHealth Group Reference Relationship Manager - Remote Nationwide in Eden Prairie, Minnesota

Careers with Optum. We built an entire organization around one giant objective; make the health system work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on an elite team. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Optum’s client advocacy and reference program, SHARE (Strategic Healthcare Advocacy Reference Exchange), was created to facilitate meaningful discussions between current and prospective clients. The Reference Relationship Manager (RRM) partners closely with and advocates on behalf of their SHARE program clients, manages reference activity, and connects clients with opportunities to share their Optum success stories more broadly.

You’ll enjoy the flexibility to telecommute* from within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Proactive reference generation: In conjunction with client management partners, and per guidance from business and sales leaders, the RRM identifies clients for consideration into the program.

  • Maintain current information on SHARE clients, including reference status, ROI/success metrics, personnel/staffing, reference activity frequency and duration, client reference preferences, etc.

  • Capture, document, and maintain knowledge about how clients are successfully implementing and using Optum solutions and services; qualify, track, and monitor reference usage and associated rewards and benefits.

  • Organize and manage client reference activities. Fulfill requests for reference activities to include phone calls and planned onsite visits. Supply content for communication and reference systems and various internal and external reports.

  • Responsible for gaining in-depth knowledge of SHARE partners and their associated solutions/services, in order to effectively promote technical and business aspects of each client’s use of Optum solutions both internally and externally.

  • Cultivate relationships with Optum client management, sales executives, business unit leaders, and executive/senior level contacts.

  • Responsible for continuous improvement to reference management program and associated systems.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


  • Bachelor’s degree

  • 1+ year of Healthcare industry experience

  • 3+ years of experience in client management or sales

  • Exceptional interpersonal, oral, and written communication skills

  • 1+ year of experience in Microsoft Word, Excel, Outlook and PowerPoint.

Preferred Qualifications:

  • Knowledge of Optum solutions

  • Strong project management experience and attention to detail

  • Ability to work in a collaborative environment essential

  • Proficiency with Saleforce.com

  • Presentation experience to c-suite level

  • Experience interfacing with sales, prospects and clients

Core Competencies:

  • Building effective working relationships

  • Client focus

  • Results focus

  • Presentation skills

  • Building team success

  • Communication

  • Planning and organizing

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non-clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

You can learn more about all we are doing to fight COVID-19 and support impacted communities at: click here (https://www.unitedhealthgroup.com/newsroom/addressing-covid.html) .

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy

Colorado Residents Only: The salary range for Colorado residents is $79,700 to $142,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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