C.H. Robinson Manager, Carrier Management in Eden Prairie, Minnesota
The Manager, Carrier Management leads a team of both local and virtual employees’ responsible capacity-facing activities (sales, account management, post-sales support) in order to meet the transportation needs of the customer, deliver a quality experience, and meet organizational financial targets. They are responsible for employee hiring, onboarding and ongoing performance management and development. The Manager, Carrier Management builds effective relationships with internal partners to understand customer needs and new or ongoing business opportunities, in order to position their capacity team to deliver on expectations. They champion both capacity and organizational transformation by leading effective change management within their team.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
Daily coaching and performance management. Monitor employee activity, productivity and quality metrics; work one-on-one with employees providing coaching and guidance to drive the right behaviors and improve results. Support employees with problem resolution or remove barriers when appropriate
Encourage employee feedback through formal and informal channels (engagement survey, manager feedback). Acknowledge and act on the feedback to drive employee engagement and a culture of open two-way communication, inclusivity and continuous improvement
Participate in the recruitment, selection, promotion, and alignment of qualified and diverse talent in designated locations
Plan employee schedules to ensure coverage. Monitor weekly hours to manage personnel and overtime costs
Clearly communicate capacity organization’s strategic objectives and team/individual performance metrics. Ensure daily/weekly stand-ups are executed with quality and relevant information is shared in a timely manner
Utilize analytics to drive decision making, manage employee performance and improve quality. Promote usage among the team to ensure appropriate action is being taken in response to results
Develop and maintain a broad understanding of C.H. Robinson’s products, services, resources and leverage those appropriately to optimize client solutions. Lead by example to build a deep understanding of technology and how adoption drives the achievement of organizational goals
Stay apprised of industry trends and market drivers related to modes, products, services, pricing or verticals. May act as a subject matter expert in communicating with various internal stakeholders
Champion organizational transformation. Work closely with next level leader to drive effective change management and employee adoption of new tools, technology, processes or expectations
Contribute to a positive culture by setting and communicating self and team expectations for ethical behavior and adherence to internal trading rules
High School Diploma or GED
Minimum 3 years of related logistics experience; capacity experience preferred
Bachelor’s degree from an accredited college or university
Previous supervisory or team leadership experience
Passionate about leading people and diligent in driving engagement and performance improvement
Previous C.H. Robinson commercial or capacity experience
Strong communication skills; ability to build effective relationships, collaborate, negotiate and influence
Experience managing cross-functional projects
Comfortable and capable in presenting to both internal and external audiences
Proficient in Microsoft Office Suite of programs
Excellent time management skills, with the ability to quickly adjust individual or team priorities based on business needs
Values a diverse and inclusive work environment
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran
We are proud to offer a top-tier benefits package, including medical, dental, vision, life and disability insurance, prescription drug coverage, paid parental leave, paid holidays and paid time off (PTO), 401K, employee stock purchase plan, as well as a broad range of career development opportunities.
About C.H. Robinson
From the produce you buy, to the water you drink, C.H. Robinson delivers products to people all around the globe. We are one of the world’s largest 3rd party logistic providers. Join our diverse team to innovate, solve problems, have fun and thrive.
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