Experience Inc. Jobs

The Information Technology Manager will oversee the development, implementation, and use of technology throughout the organization, working closely with management team to assess and implement best practices. Areas of responsibility include the full range of information systems and telecommunications activities, including determining user requirements, recommending practical solutions, and leading company-wide efforts to improve the effective use of technology. Provide leadership and direction for the company s overall software and business systems strategy. Hire, develop and supervise all IT staff and other department resources as directed. Manage IS software support and development by performing the following duties directly or through subordinate personnel. ESSENTIAL DUTIES AND RESPONSIBILITIES Directing all IT operations and IT staff as well as the support, maintenance, improvement, and development of technology infrastructure. Align department activities with the business objectives using performance management, provide direct reports feedback, hire & develop talent; and conduct performance reviews to create an engaged, high performing I.S. team. Responsible for the technology vision and planning process that will regularly evaluate existing technology, information systems, and staffing, research new solutions and technologies and recommend changes. Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, telephones, software applications, and peripherals Responsible for maintaining and developing network security systems, analyzing current systems for vulnerabilities, and handling all cybersecurity initiatives Work with management team to develop strategies and plans to enhance client services, improve user effectiveness, and foster innovation Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision. Manage servers, security solutions, network hardware and equipment Manage telecommunications infrastructure and development plans, projects, policies, and procedures. Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades. Lead project planning and implementation of IS projects. Develop and recommend short- and long-range systems plans for the enterprise. Assist in the implementation of various IS systems as needed. Work Closely with ERP administrator to maximize use of current ERP software. Ensure that ERP software meets business requirements. Evaluate, install, configure, and deploy new ERP modules. Anticipate, install, and configure patches and upgrades. Monitor and troubleshot the ERP systems. Manage outside vendor relationships to select and de-select external resources which will accelerate achievement of department and business goals. Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements. With the programmer, design and develop custom software solutions as needed. Manage financial aspects of the IT Division, including purchasing, budgeting, and budget review Research new technologies and remain current on programming languages and practices. Utilize continuing education as needed.