Experience Inc. Jobs

JOB REQUIREMENTS: Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we\'re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won\'t stop! Job Overview The Store-in-Store Manager is an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within Store-in-Store partner locations, where active customer engagement is crucial for success. They lead a team of Mobile Experts, Store-in-Store who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. The Store-in-Store Manager leads the sales team to excel at building and deepening relationships with customers through meaningful interactions. They Do it the Right Way and are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions to provide exceptional customer experiences while meeting performance goals and objectives. Job Responsibilities: Leadership: * Responsible for infusing every Mobile Expert, Store-in-Store with a passion for its customers by thoroughly orienting and grounding them to a standard of Loving Our Customers. * Complete observations of Mobile Experts\' interactions with customers, including feedback, to be used in development, training & coaching conversations. * Effectively manage customer flow/wait time. Keep current on products, services and promotions.* Create competitive best practices amongst the Mobile Expert team while being Customer obsessed, passionate, friendly, and engaging with customers. Coach Mobile Experts to match the pace of the customer, connect on a personal level, build rapport, trust, and loyalty with every interaction, and to becommitted to providing exceptional service, and to exceeding customer expectations. *... For full info follow application link. EOE Statement We Take Equal Opportunity Seriously - By Choice T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/B674BAA3C77949A9