Job Information
RWJBarnabas Health Manager, Ambulatory Operations in Eatontown, New Jersey
Manager, Ambulatory OperationsReq #:0000120860
Category:Professional / Management
Status:Full-Time
Shift:Day
Facility:Barnabas Health Medical Group
Department:Pedi Gastro
Location:
Ann Vogel Center, 200 Wyckoff Rd, Eatontown, NJ 07724
Job Overview:
The Medical Group strives every day to consistently deliver on the Health System patient service promise of Don t Harm Me, Help Me and Be Nice to Me. The Ambulatory Operations Manager reports to a Regional Manager (RM). The Ambulatory Operations Manager is at the front line of upholding these principles as they oversee the operations of multiple assigned practices within hub location. Manages the daily of the multispecialty physician practice ambulatory hub for the RWJBH Medical Group. The Ambulatory Operations Manager supervises ambulatory hub business and clinical functions including front desk, medical records, nursing, and ancillary services to ensure a safe and compassionate experience for our patients and their families as well as a supportive and productive practice environment for our providers and staff. The Ambulatory Operations Manager ensures optimal utilization of resources and the efficient delivery of services. The Ambulatory Operations Manager is also responsible for making sure their assigned ambulatory hub is in compliance with all applicable policies, laws and regulations.
Qualifications:
Required:
Bachelor's Degree.
5-7 years of relevant experience; 3-5 years of management experience.
Experience with multiple specialties preferred (i.e., Primary Care, Cardiology, OB/GYN, Orthopedics, etc.)
Sound business management skills (i.e., budget management, supply chain, IT, HR, etc.)
Experience managing direct/indirect reports and relationships (internal/external)
Essential Functions:
Manages the practice operations of assigned ambulatory hub in accordance with the Medical Group's goals and objectives.
Collaborates with senior management, Providers, and internal Medical Group departments to ensure efficient and cost-effective operations in the standardization of best practices and processes.
Partners with Regional Manager, Regional Director of Operations, Practice Providers, and Quality Department to standardize best practices and processes throughout ambulatory hub.
Responsible for measuring and implementing strategies to increase quality and patient outcomes through utilization of the system's clinically integrated network.
Works closely with Regional Manager, Regional Director of Operations and Providers to ensure practice ambulatory hub is staffed appropriately.
Responsible for the management of clinical and business operations of assigned ambulatory hub, including the delivery of quality clinical services, improving patient experience, materials management, software implementations, regulatory compliance, equipment maintenance, environment of care, and facility management, making themselves or designee available after hours for emergent issues such as facility or operational issues due to weather, call outs or other unforeseen circumstances.
Schedules and uses staff appropriately across assigned ambulatory hub for optimal coverage whenever possible (vacations, sick etc.). Establishes monthly schedules for providers and staff as applicable.
Supports the strategic direction of Ambulatory Operations as well as the ambulatory hub s growth playbook by operationalizing new programs and growth initiatives.
Coaches, develops, educates, mentors, and holds accountable direct reports as well as fosters an environment of trust throughout their areas of responsibility.
Manages business functions to ensure processes are operationally efficient and effective; manages operations across multiple specialties with overall accountability of staff.
Develops, plans, and budgets on a strategic, tactical and operational level for and with each department.
Routinely reviews management reporting data to ensure operations is performing to Mangerbudget and identifies ways to improve efficiency.
Schedules and leads quarterly partners meeting in collaboration with senior management to review quarterly data; inclusive of financials, key performance indicators, metrics and operational discussions.
Collaborates with the leadership to monitor and improve key performance indicators related to appointment scheduling, patient pre-registration/registration, insurance verification, referral management/pre-authorization, co-pay collection, charge entry/capture activities, etc.; recommends and implements approved changes.
Upholds and communicates defined objectives for clinical hub activity; manages and maintains relationships between hospital/medical group and institutional partners (i.e., JAG-ONE, RadNet/NJIN, LabCorp, etc.)
Participates in risk management assessments for the clinical hub and works to mitigate vulnerabilities.
Performs other related duties as necessary.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits and Perks
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.
Paid Time Off (PTO)
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Retirement Plans
Short & Long Term Disability
Life & Accidental Death Insurance
Tuition Reimbursement
Health Care/Dependent Care Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer
RWJBarnabas Health is an Equal Opportunity Employer