Job Information
THE ORTHOPEDIC CENTER Medical Appointment Scheduler in Easton, Maryland
This position is responsible for taking incoming calls from patients in a pleasant and professional manner and schedule them for an appointment in a timely manner. This position is also responsible for obtaining authorizations from insurance carriers for auto accidents and workers compensation claims.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Answer phones promptly.
- Greet patients over the phone in a friendly and professional manner.
- Process registration of new and existing patients.
- Schedule appointments that best utilize clinic resources and patients availability.
- Receive faxes from referring physicians and notify those physicians of scheduled appointment.
- Monitor practices on-line portal for appointment requests and patient registration information.
- Mail out welcome packets to all new patients and provide information necessary for visits.
- Document and follow-up no show appointments in compliance with office and regulatory guidelines.
- Obtain Workers Compensation and Auto authorizations.
- Schedule and reschedule appointments in accordance with doctors changing schedule.
- Perform all other duties as assigned.