Experience Inc. Jobs

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision tolife through our values and culture.Learn more about Target here.

ALL ABOUT SERVICE and ENGAGEMENT

Advocates of guest experience who welcome, thank and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up.

At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Service and Engagement Executive Team Leader can provide you with the:

• Knowledge of guest service fundamentals and experience building and managing a guest first team culture across the store
• Skills in guest engagement; problem-solving and resolution
• Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
• Experience setting and planning department monthly/quarterly workload to support business priorities and managing a team to deliver service and sales goals
• Experience managing a team of hourly team members, leaders and creating Service and Engagement business strategies and goals
• Skills in recruiting, selecting and talent management of hourly team members and leaders

Asa Service and Engagement Executive Team Leader, notwo days are ever the same, but a typical day will most likely include the following responsibilities:

• Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who strive toexceed guest service expectations by focusing ondecreasing wait time,friendly guest interaction and service recovery
• Drive total store sales, understand your role in sales growth and how your departments and team contribute to and impacts total store profitability
• Anticipate staffing needs, talent plan and recruit - both long and short term
• Manage leaders to follow-up on training completion, check for understanding and provide continuous education opportunities to drive proficiencies for all front of store experiences
• Engage in consistent and meaningfuldevelopment conversations throughout the critical touch points withinService and Engagement Team leadercareer path
• Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture
• Establish a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors
• Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas
• Quickly respondtoany negative guest shopping experience by de-escalatingthe situation and ensuring yourteamunderstandsand feels supported to make things right for the guest
• Own schedules that follow theschedulingallocation and guidelines to support peak traffic times, key holiday events andweekends
• Manage the store experience by anticipating and/or reacting with urgency to staffing or scheduling needs based on fluctuations in guest traffic and sales
• Ensure Team Leaderschedules support a frictionless experience during guest peak traffic times for all shopping preferences: checklanes, self-checkout (SCO), Order Pick-up (OPU), drive up (DU).
• Be the champion of physical and digital offerings toensure your team caninform, educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience (Including Target RedCard and Wallet)
• Expect and enable your eam to stay up-to-date on upcoming major promotions, brand launches and events
• Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience; and use guest feedback to coach/recognize teams.
• Lead the teram to deliver an efficient and hassle free guest pick up experience
• Work a schedule that aligns to guest and business needs(this includes early morning, evening andweekends)
• Demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment
• As a key carrier, follow all safe and secure training and processes
• Address store needs (emergency, regulatory visits, etc.)
• All other duties based on business needs

WHAT WE ARE LOOKING FOR

We might be a great match if:

• Working in a fun and energetic environment makes you excited. We work efficiently and as a team to deliver for our guests
• Providing service to our guests that makes them say I LOVE TARGET! excites you. Thats why we love working at Target
• You enjoy interacting with people all day and making things easy for others. Interacting with guests, solvingconcernsand making the guests' day betteriscore of what we do
• You arent looking for Monday thru Friday job where you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded

The good news is that we have some amazing training that will help teach you everything you need to know tobe aService and Engagement Executive Team Leader. But, there are a few skills you should have from the get-go:

4 year degree or equivalent experience

Strong interpersonal and communication skills

Strong business acumen

Manage conflict, lead and hold others accountable