Experience Inc. Jobs

Description

At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission—to be our members’ most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience.

AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including:

• Medical, Dental, Life and AD&D Insurance

• Flexible work schedules

• Pre-Tax & Roth 401(k) plan with company match

• Health Spending Accounts with company contribution & Flexible Spending Accounts

• Company Paid Short-term & Long-term disability

• Paid time off

• Tuition reimbursement & company-paid training programs

• FREE AAA membership & travel / product discounts

  Job Responsibilities

  25% Job Knowledge: Effectively utilize AAA systems, following established policies and guidelines. Understand and utilize established driving curriculum and training techniques. Keep informed of traffic safety and DMV regulations.

25% Communication: Provide engaging and friendly member service. Deliver established 6-hour Defensive Driving curriculum to students. Give clear, thorough instructions to students to ensure understanding of curriculum. Give feedback to students on course progress. Provide teaching availability to admin staff. Communicate with admin staff regarding schedule changes for upcoming available classes.

25% Customer Service: Understand AAA products and services to ensure quality customer service. Resolve customer concerns using problem solving skills. Demonstrate AAA Core Values in every customer interaction.

25% Operations: Plan, prepare and teach established curriculum to students. Encourage student involvement during class time. Responsible for class administration, including the collection of required DMV forms, and distribution of course materials, completion certificates, and student sign-in sheets. Ensure that student course completion certificates are accurate and neat.

Job Specific Requirements

• Ability obtain and maintain 40-hour certificate as required by NYS DMV.

• Must be able to pass a Club and DMV background check.

• General knowledge of existing AAA Driver Programs.

• Extensive knowledge of traffic safety/traffic laws.

• Ability to effectively teach curriculum and gain understanding from students.

• Strong verbal and writing skills required.

• Ability to effectively interact with members and customers.

• Available to conduct 2-4 classes per month

  Physical Requirements

• Must be able to sit for extended periods and have full range of motion allowing you to bend neck in downward position, bend and twist at the waist

• Must be able to differentiate between colors

• Must be able to lift, push, pull a maximum of 50 pounds (Tires, Batteries for Instruction)

  Compensation

The mid-market salary for this position is $25.00 per hour. Starting salary is dependent on several factors including previous work experience, specific industry experience, and skills required. Our benefits package includes, but is not limited to, health and dental insurance, 401(k) plan with competitive match, , fully paid group life insurance, short- and long-term disability insurance, travel discounts and a free AAA membership.. To learn more visit: www.aaa.com/careers.

Qualifications

Education

Required

• High School or better

Experience

Required

• 1-2 year: Experience in instructing Defensive Driving course.