Experience Inc. Jobs

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Enterprise Digital Experiences team (EDX) is responsible for the product management and design of American Express’ proprietary digital products – Amex Mobile App, americanexpress.com, Amex Offers and Customer Personalization.

We are looking for an experienced and dynamic digital Product Manager to join the Membership team to own the global redemptions web and mobile experience and focus on uplifting the backend architecture, optimizing live journeys, developing and globalizing our experiences. The Product Manager will partner closely with a team of product managers, engineers, designers, analytics and effectively engage multiple stakeholders across the organization. Our Product Managers are often at the center of it all, connecting the dots, driving the core vision and the day-to-day. If that fits your career vision, we'd love to hear from you.

Key Responsibilities:

• Define your North Star, product vision and your roadmap by working with leadership, key stakeholders, and partners

• Drive global development for experiences, partnering closely with the Web & Mobile

• Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria

• Communicate the vision of personalization, its impact to marketing and other content, and the high-level business needs to leaders across the organization

• Lead prioritization and development efforts with scrum team

• Embody design-thinking in your practice, including empathy and journey mapping, and UX research

• Leverage data and analytics (qualitative quantitative) to drive informed decisions, experimentation and product strategy

• Understand and apply new trends and competitive best practices into product roadmap and requirements.

Minimum Qualifications:

• University Degree in related field required

• Significant experience in Product Management/Development

• Experience leading consumer-facing product(s) and defining a core product vision

• Solid understanding of application architecture (e.g. web, native app, PWA, etc)

• Knowledge of reporting/analytical applications, i.e. Adobe

• Experience with agile product development methodologies and tools (JIRA, Rally, LPM, Mural etc.)

• Positive and resilient attitude

• Big picture thinker who can articulate a north star vision and define a roadmap to achieve it

• Comfortable managing through ambiguity & juggling multiple priorities

• Experience building omni-channel experiences

• Proven track record leading highly complex redesigns

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Product

Primary Location: United Kingdom-London-London

Other Locations: United Kingdom-East Sussex-Brighton

Schedule Full-time

Req ID: 24017475