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Lehigh Valley Health Network Front Desk Specialist in East Stroudsburg, Pennsylvania

Job Summary: Coordinates all aspects of patient registration, insurance verification, and scheduling of patients accurately. Conducts patient interviews by phone and in-person for the purpose of establishing an account by gathering demographic, insurance, and clinical information to ensure appropriate patient scheduling and optimal financial clearance. Educates patients regarding financial responsibilities and collects out of pocket fees. Education - Required:

  • High School Diploma/GED

    Education - Preferred:

  • Associate's Degree Health care or related field

    Experience - Required:

  • 1 year Customer service or

  • 1 year Healthcare environment such as a hospital and/or physician office

    Experience - Preferred:

  • 2 years registration/insurance verification in a health care setting

    Knowledge, Skills, and Abilities - Required:

  • Computer and typing proficiency.

  • Must be able to interact with a diverse customer base, including those seeking emergency services or treatment due to an accident or illness.

  • Must successfully pass the required training in two attempts or less.

    Knowledge, Skills, and Abilities - Preferred:

  • Knowledge of medical terminology.

  • Bi-lingual - Spanish/English.

    Licensure - Preferred:

  • Health Services\BCLS - Basic Life Support

    Additional Qualifications:

  • BCLS - Basic Life Support required for employees working at the 17th Street location within 90 days of hire