Job Information
Acadia Healthcare Call Center Advisor in East Norriton, Pennsylvania
Description
ESSENTIAL FUNCTIONS:
Review prospective admissions against approved admission criteria, policies and procedures.
Initiate contact to gather required clinical and demographic data from patient and other sources.
Respond promptly to inquiry calls.
Schedule assessments.
Conduct pre-admission assessments.
Assist prospective patients and significant others in seeking treatment.
Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission.
Coordinate with referral sources.
Coordinate transportation arrangements for patients.
Responsible for maintaining all the documentation involved with the admissions process.
OTHER FUNCTIONS:
Perform other functions and tasks as assigned.
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
High school diploma or equivalent required with college degree preferred. One-year experience in healthcare admissions, preferably in the mental health or substance abuse field.
Qualifications
Skills
Required
Communication: Intermediate
Planning & Organizing: Intermediate
Customer Focus: Advanced
Attention to Detail: Intermediate
Behaviors
Required
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Required
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Education
Required
- High School/GED or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)