Job Information
Expeditors Account Manager in East Midlands, United Kingdom
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
The purpose of this role is to maintain ownership of existing identified accounts, to improve the level of customer service, while increasing business opportunities.
Responsibilities and Duties
Strengthen relationships with existing accounts.
Penetrate organizational structure for accounts and develop relationships at all levels beyond main point of contact.
Understand customers’ business and strategy and our role with the customer.
Ensure customer satisfaction and follow up.
Communicate service issues to Department Managers/Supervisors.
Identify opportunities and grow business from existing house accounts.
Assist with collections when needed.
Manage client profiles and updates on the CRM
Build territory maps showing number of accounts located in each city
Fluent in EI systems and demos in order to provide technical updates to accounts
Share weekly schedule with all Departments to help coordinate and participate in joint account visits.
Turn major business opportunities and proposals over to Sales and operational issues to Ops.
Management of Business Reviews
University or equivalent business qualifications
Proven work experience in business development
Proficient in MS Office and CRM software
Ability to communicate up and down management hierarchy with equal effectiveness
Strong presentation skills and analytical skills
Proven problem solving and interpersonal skills
Fluent in English
This position will work Monday - Friday 9am - 5:30pm.
23 Days holiday
Private Medical Insurance
Dental and Optical cover
Employee Stock Purchase Plan
Training and Personnel Development Program
EAP
This position will close COB 25/10/2024
All your information will be kept confidential according to GDPR guideline
Expeditors
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