HNTB Technology Support Rep I in East Lansing, Michigan
What We're Looking For
Responsible for minimizing business downtime caused by technical problems by prioritizing all incoming requests, and documenting all details in the support ticketing system. Performs software installs, hardware imaging and support, basic network troubleshooting, and user account management. The team mission is to provide prompt, friendly, customer-focused support to minimize TOJ disruptions by following standard, repeatable processes. Works on problems of limited scope. Utilizes standard procedures or practices or receives regular guidance from others.
Primary Focus Will Include:
Perform hardware imaging and equipment deployments.
Perform software installs.
Answer incoming support phone calls from customers.
Perform basic hardware, software, network troubleshooting.
Triage, prioritize and resolve incoming incidents & service requests tickets.
Preferred Qualifications and Skills:
Effective verbal, written communication and problem-solving skills
Exceptional customer service, ability to interact effectively and cooperatively with employees at all levels
Self-starter with ability to work independently under pressure and react quickly and in support of changing priorities
Able to operate in fast-paced organization and handle multiple responsibilities or projects simultaneously
What You'll Need
Performs hardware imaging and equipment deployments.
Performs software installs.
Answers incoming support phone calls from customers.
Performs basic hardware, software, network troubleshooting.
Triage, prioritizes and resolves incoming incidents & service requests tickets.
Performs other duties as assigned.
- High School Diploma/GED or equivalent
Click here for benefits information: HNTB Total Rewards
Click here to learn more about EOE including disability and vet
Visa sponsorship is not available for this position.
R-04903 Full Time #DG #Technology
At HNTB, we are harnessing the power of collaboration and innovation to establish a new vision for the future of mobility across our country. You don’t have to look far to see our impact. For more than a century, HNTB’s spark has connected people and places, expanded opportunity, and left a lasting impact on our communities. Our culture of integrity and inclusion, combined with groundbreaking solutions, has affirmed our reputation and positioned our firm as the industry leader in delivering extraordinary value.
When you join HNTB, you are joining an employee-owned firm founded on the values of integrity, collaboration, personal accountability, respect for others, and the development of all employees. We are committed to the continual improvement of an inclusive and diverse workplace. We encourage our employees to bring their whole and authentic selves to work, provide them a meaningful welcoming environment where they are valued, celebrated and respected. Diversity of thought and unique perspectives drives innovation, engagement and retention, which makes HNTB better and brings value to our clients and our communities.
HNTB is an Affirmative Action and Equal Opportunity Employer .
HNTB does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, pregnancy status, sexual orientation, gender identity, veteran status, genetic information, citizenship status, or other status protected by law. We will provide reasonable accommodations for qualified individuals with a disability where appropriate.
In compliance with the Immigration Reform and Control Act of 1986, we will hire only U.S. citizens and aliens lawfully authorized to work in the United States (if the position is or will be one which is subject to U.S. law).
Verification of employment eligibility will be required at the time of hire. Visa sponsorship is typically not available for entry level positions.
HNTB participates in E-Verify
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