Experience Inc. Jobs

Date Posted:

2024-07-25

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Position Role Type:

Unspecified

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

Pratt & Whitney Commercial Engines Customer Support is seeking a Customer Fleet Director (CFD) to be the primary point of contact for major airline customers in the China region.

The Customer Fleet Director (CFD) will work closely with the Senior Customer Fleet Director and the Customer Focus Team to drive customer satisfaction and act as the focal point for the airline customer in support of the operations and maintenance of Pratt & Whitney products. The CFD position includes product/technical elements, support of Pratt & Whitney business objectives and supervision & career development of direct report field representatives.

What You Will Do:

• Proactively monitor customers operating fleets, detecting and managing emerging fleet technical issues.

• Work with customers, Customer Technical Service, Programs, Spares and Fleet Teams to develop and execute fleet management plans aimed at resolving fleet technical issues. The Customer Fleet Director (CFD) serves as focal for communicating plans and coordinating resources required to minimize operational disruptions and mitigate Aircraft on Ground (AOG) events.

• Develop and coordinate entry into service plans to ensure smooth integration of new products into your customers’ fleets

• Working with customer and internal organizations to develop support proposals to address non-contractual warranty claims that also bring value to Pratt & Whitney.

• Supervise a team of Field Service Representatives, providing direction and leadership for the team to provide 24/7 support to address critical customer issues.

• Career development of field personnel. Guide progression of proficiency in their current assignment and development of skills to fulfill future goals.

• Fluency in Mandarin Chinese (read, write, speak) is required when communicating with customers, co-workers, or supervisors.

  What You Will Learn:

• Experience gained will be to be the face of the customer inside Pratt & Whitney

• Interact with various organizations within Pratt & Whitney (Sales, Fleet Management, Programs, CTS, Spare, PWEL, etc.) to meet customer needs

• Interact with leadership both a Pratt & Whitney and at the customer by providing updates via Senior Management meetings

• Gain a broad understanding of how an airline operates.

  Qualifications You Must Have:

• Bachelor's Degree and 10 years of experience to include customer relationship management, management of customer technical issues, leadership of cross functional teams and employee development.

• Advance Degree and 7 years of experience to include customer relationship management, management of customer technical issues, leadership of cross functional teams and employee development.

• U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status) as defined here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

  Qualifications We Prefer:

• Excellent Communication skills to present across Pratt & Whitney as well as customer Executive Leadership

• Experience with financial analysis and budget forecasting

Learn More and Apply:

• Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.

• This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. This means that responsibilities of the job need to be performed onsite on a regular basis.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

Must be authorized to work in the U.S. without sponsorship now or in the future. RTX Corporate will not offer sponsorship for this position.

The salary range for this role is 118,000 USD - 246,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.