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East Boston Neighborhood Health Center Vice President/Chief Behavioral Health Officer in East Boston, Massachusetts

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Everywhere you turn, you can feel it. There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country. From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly - everyone here has a role in making medicine better.

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Time Type:

Full time



All Locations:

East Boston


Position Summary Reporting to the Executive VP and Chief Operations Officer, the VP/Chief Behavioral Health Officer will be responsible for the Behavioral Health Department’s (BH) strategic planning process and major strategic initiatives, and for setting the BH standards and model of care for and oversight of all service lines across the BH continuum of care for both campuses as well as for each BH specialty service and discipline, including psychiatry. Also included among the VP/Chief Behavioral Health Officer’s scope of responsibilities is the provision of support for setting the standards and model of care for the Recovery Services Program and the evolving integration of traditional and non-traditional healing art practices program that live under the BH Departmental umbrella.

Must be licensed at the independent level in the Commonwealth of Massachusetts as a BH Clinician.

In collaboration with senior management and clinical leaders, this position will participate in 1) immediate and long range organizational strategic planning; 2) performance improvement planning and establishment of outcome measurements; 3) and, through effective management standards, assuring service delivery in accordance with established standards and the requirements of all stakeholders and regulatory agencies.

  1. Job Components.
  • Up to 8 weekly clinical hours (10 payroll hours) will be spent providing direct BH care with clinical and administrative follow-up for a panel of patients.

  • 30 administrative hours will be spent in Behavioral Health to include the above noted responsibilities and leadership responsibilities.

  1. Integrate and perpetuate the Strategic Priorities of the Health Center, as defined by the Executive and Senior Management team, into the operational oversight of all departments.

Be the Provider of Choice to all major stakeholders, including external entities such as state and federal payors, local and community entities, and internal entities, including patients, providers, and staff.

Ensure a strong foundation for this vision, based on: Strong financial performance, Growth, and Employee-engaged, patient-centered care.

Integrate the health center’s Vision for Clinical Transformation: Develop a high quality, efficient clinical model that that will improve patient engagement and outcomes, reduce provider burden by leveraging the entire team, and prepares us for future payment models. The team includes everyone at EBNHC, including the Board of Directors, and


  1. Provide oversight of assigned staff, through direct supervision, consultation, and management practices:

Participate in recruitment, hiring, and training of diverse management staff. Mentor, supervise, and develop assigned management staff to further responsibilities and career development opportunities. Conduct performance reviews according to established guidelines. Collaborate with Administrative Directors, Directors, and Managers to ensure staff’s competencies through the development of appropriate educational opportunities and requirements. In collaboration with Administrative Directors and the senior team, audit staff clinical practices, and develop and implement systems for improvement. Direct Administrative Directors, Directors, and Managers in the preparation, completion and monthly monitoring of departmental budgets and capital requests; act as liaison between Administrative Director and senior team members, including the Chief Financial Officer Direct Administrative Directors, Directors, and Managers in the continual development of workflows that provide access to BH care on the same day symptoms are endorsed and in the efficient matching of demand for services with existing capacity to eliminate whenever possible referral work queues of patients awaiting BH care.

  1. Develop and implement systems that support the efficient delivery of services.

Oversee and monitor the flow of patient activity and services especially in areas targeted for redesign to promote barrier free, same day (whenever possible) patient access and volume. Collaborate with the senior management team in the development and implementation of new programs and services consistent with organizational goals and strategic plans. Promote and support the organization’s comprehensive customer satisfaction and feedback program through the development of training programs and systems to monitor progress and compliance. Oversee departmental performance/quality improvement projects including the establishment of outcome measurements and reporting tools. Effectively collaborate with clinical and administrative leadership in the design, re-design, and delivery of care. Facilitate and foster collaborative relationships among EBNHC departments. Facilitate and foster collaborative relationships with community agencies and other external partners that support and share EBNHC’s mission and strategic priorities. In collaboration with VP of Human Resources and management team promote and support an environment that promotes cultural humility through staff training, establishment of standards, and development of services, programs and workflows designed to enhance the delivery of culturally appropriate services. Assist with marketing efforts to increase demand for services. In collaboration with the senior management team, assist in the development and implementation of the patient-centered medical home, ACO, the advancement of BH Population Health and other capitated programs/initiatives. Oversee the development and operations of community health and community enrichment initiatives.

  1. Provide clear leadership in support of superb operational integrity across the organization, and as assigned.

    Collaborate with administrative and clinical leaders to develop, implement, and revise policies, procedures, and practices to improve service delivery, patient safety, and infection control that meet the requirements of all regulatory agencies including MA Department of Public Health, HRSA, Joint Commission, and NCQA. Participate in committees and meetings charged with developing goals, vision, and strategic plans for the organization. Effectively communicate and promote the organization’s vision and strategic plan. Ensure appropriate response to emergencies or unusual events, consistent with the Health Center’s Emergency Operations Procedures. Participate in the Administrator-On-Call system.

  2. Provide leadership across various Department-specific projects and responsibilities.

For all BH Department service lines, including the integration of indigenous healing practices across a comprehensive continuum of care Develops, disseminates and promulgates the BH 5-year strategic plan in conjunction with the BH leadership team Oversees the BH “Center of Excellence” for the training of BH students, interns and residents to specifically deliver evidence-based care to underserved communities of color Provide organizational assistance and expert consultation in support of the management of complex, difficult, psychiatrically impaired or threatening patients, DV, Child or elder abuse reporting, special risk management clinical reviews, etc. BH and Other Strategic Initiatives in conjunction with the EBNHC 5-year Strategic Plan Student Wellness Center Recovery Services Provides teaching, consultation, participates in community engagements and media events featuring BH Oversees the safe management of the BH on call service and participates in the coverage rotation Function as the “resident expert,” patient advocate and top proponent of the Integrated Care, BH Specialty, Psychiatric Consultation and Harm Reduction models of care, providing an advisory and training presence as needed.

  1. Clinical Care:

    A practicing BH clinician, the CBHO provides direct clinical care in fulfillment of the duties and responsibilities delineated in the EBNHC Behavioral Health Clinician job description and in so doing functions as a role model for excellent, barrier free care delivery.

In support of clinical excellence provides expert supervision and consultation to individuals assigned as BH clinicians, BH clinical supervisors, senior supervisors and medical colleagues.

  1. Promote a sense of “teamwork” through demonstration of self-direction and self-motivation. Solve problems independently or knows when to seek consultation.

  2. Displays outstanding customer service skills when interacting with all EBNHC customers according to the ACE model.

  3. Adheres to all EBNHC and departmental polices and procedures.

  4. Participate in required departmental activities and meetings.

  5. Perform other related duties.

Organizational Competencies

  1. Reads, understands and complies with all Standards of Conduct, Joint Commission policies, CMS Pace Program Regulations and Standards, requirements set forth by the United States Department of Health and Human Services' Health Resources and Services Administration pursuant to Section 330 of the Public Health Service Act, applicable State regulations and guidelines, ESP policies and procedures and all laws related to position responsibilities and employment at EBNHC.

  2. Upholds procedures and systems to safeguard the confidentiality of all patient and employee information.

  3. Upholds safety policies, practices, and procedures including safety, fire safety, electrical safety, proper body mechanics and material handling, office/ergonomic safety, and other employee safety measures.

Knowledge, Skills, and Abilities Required

Qualifications and Requirements:

  • Behavioral Health Clinician independently licensed in the Commonwealth of Massachusetts

  • Demonstrated record of experience at mid- or upper management level positions, 10+ years of experience preferred.

  • Must possess strong leadership skills.

  • Excellent verbal and written communication skills

  • Cardiopulmonary Resuscitation (CPR) required