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Posting Title Fulfillment Coordinator Requisition Number R230453 Company Fisher-Price, Inc. Location East Aurora, New York Address 636 Girard Avenue Zip Code 14052-1884 Job Category Strategy/Planning CREATIVITY IS OUR SUPERPOWER.It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard-when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers. The Team: Mattel is the #1 toy company in the world and owner of the strongest portfolios of children's and family entertainment franchises in the world. It is also the decisive leader in the Newborn, Infant, and Toddler super-category, with roughly 14% share, globally. The Fisher-Price brand has over 90 years of experience in development through play and contains some of the most beloved and prominent infant items in the world, including Little People, Gyms & Playmats, Entertainers & Jumperoos, Walkers and Educational Toys. The brand is a 360-degree multi-generational franchise, with publishing and consumer products, content, smart connect, educational videos and partnerships with early education and development professionals. Last year, in this category, Mattel sold close to $1B globally and close to $700M in Infant. The Customer Service Team functions as an integral part of the Mattel global supply chain by ensuring orders are managed with speed and accuracy from receipt to shipment. This position is located at our East Aurora, NY campus. The Opportunity: Serve as Primary contact for National or Priority accounts and Sales Managers in all telephone and written communications. * Process account purchase orders from receipt to shipment to ensure accurate, timely and economical shipments. * Enter and maintain accurate pricing and toy specifications. * Establish and maintain system code files and customer profiles. * Maintain proper Dating Terms and Promotional Programs on all purchase orders. * Perform the on-line stock commitment process. * Research and resolve domestic and order and shipment problems. * Monitor Ad Order activity for all accounts to ensure timely delivery of product for advertisement. * Coordinate and monitor the shipment of allocated items. * Provide accurate item, order and shipment information to customers, Salesforce and management for use in planning, scheduling, and forecasting. * Maximize order fill rates to assigned accounts. * Initiate changes or cancellations of orders to avoid shipping problems. * Work closely with Distribution Centers to ensure timely shipment of Purchase Orders. * Some overtime required. What Your Impact Will Be: * Serve as Primary contact for National or Priority accounts and Sales Managers in all telephone and written communications. * Process account purchase orders from receipt to shipment to ensure accurate, timely and economical shipments. * Enter and maintain accurate pricing and toy specifications. * Establish and maintain system code files and customer profiles. * Maintain proper Dating Terms and Promotional Programs on all purchase orders. * Perform the on-line stock commitment process. * Research and resolve domestic and order and shipment problems. * Monitor Ad Order activity for all accounts to ensure timely delivery of product for advertisement. * Coordinate and monitor the shipment of allocated items. * Provide accurate item, order and shipment information to customers, Salesforce and m