Job Information
Niagara Implement Mechanic - Agricultural/Diesel in East Amherst, New York
East Amherst. Niagara Implement. Mechanic - Agircultural/Diesel.
About us Niagara Implement Inc. is a small business with two locations includeing Newfane, NY and East Amherst, NY. As one of WNY's oldest Kubota dealerships, we strive to keep our small town roots. Our main goal is to provide our customers with top notch service while maintaining our ever growing business. We take pride in knowing that we are providing value to our customers along with a high quality line of equipment.
We are looking for a lead mechanic that can guide and teach the technicians as well as maintain a fast paced service department while keeping our customer's needs in mind.
Duties: - Oversee and manage the daily operations of the service department - Provide exceptional customer service and ensure customer satisfaction - Schedule and assign work to service technicians - Work directly with the service technicians to guide them through the process of repairing and servicing the equipment. - Spend time with the service technicians to ensure they have all of the information and tools needed to diagnose and fix the tractors. - Monitor and track service orders to ensure timely completion - Coordinate with other departments to ensure smooth workflow and efficient operations - Maintain accurate records of service activities, including repairs, maintenance, and warranty work - Handle customer complaints and resolve issues in a professional manner - Stay updated on industry trends and advancements in Kubota service technology
Qualifications: - Previous experience in a dealership or service environment is required - Strong knowledge of service, including oil changes, diesel engine repair, hydraulics, electrical diagrams, etc. - Proven leadership skills with the ability to effectively manage a team - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Exceptional customer service skills with a focus on customer satisfaction - Ability to multitask and prioritize tasks in a fast-paced environment
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned.
Follow link to apply through Indeed.com: https://www.indeed.com/jobs?q=%22niagara+implement%22&l=Niagara+County%2C+NY&from=searchOnDesktopSerp&vjk=d5f40d1cce15c5ef