FedEx Logistics Senior Cartage Coordinator in Eagle Farm,Brisbane, Australia
To coordinate FCL, LCL and airfreight collections and deliveries. The Senior Coordinator communicates with customers, suppliers and operations teams (air or ocean) to coordinate both inward and outward surface movement of cargo shipments. Responsibilities include supervision of team to ensure service excellence and full compliance with standard operating procedures (SOPs), meeting FedEx and customer standards.
Job Summary: To coordinate FCL, LCL and airfreight collections and deliveries. The Senior Coordinator communicates with customers, suppliers and operations teams (air or ocean) to coordinate both inward and outward surface movement of cargo shipments. Responsibilities include supervision of team to ensure service excellence and full compliance with standard operating procedures (SOPs), meeting FedEx and customer standards.
Supervise daily coordination of collections and deliveries, working with customers, suppliers, service providers and internal team members.
Provide direction to clerical team and drivers to ensure full compliance with SOPs and requirements set by management and customers.
Manage bookings and schedule shipment deliveries in accordance with customer requirements.
Handle customer delivery enquiries.
Process documentation promptly to minimise delays and penalties.
Manage shipment details and keep records up-to-date.
Ensure system and report data accuracy, input timeliness and data integrity.
Monitor and hold full responsibility on KPI measurements and preparation of reports.
Resolve issues that come up and prepare workable plans of action to ensure on time deliveries.
Ensure efficient completion of month-end, quarter-end and peak season activities.
Work with internal and external stakeholders to ensure on time deliveries.
Build strong business relationships with service providers .
At least 4 years experience as transport allocator or cartage coordinator in the freight forwarding or distribution service environments. General knowledge of transportation, linehaul, freight movement and supply chain.
FedEx Logistics provides e-Commerce, freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.
People–Service–Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.
We honor innovation, integrity and diversity. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.
We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.
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