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Job Description

Systems Engineer - F&B or Hospitality Industry

Travel: Up to 25%

Oracle Food and Beverage is seeking a Systems Engineer to work with our Simphony Point of Sale and Back Office Development teams. This is a unique opportunity to focus your skills and attention on supporting our customer base. This position includes solving sophisticated, multi-layer issues that may include application, network and database-related problems. We're the buck stops here team! We wear different hats & generally take on complicated issues the L2 support team sends our way.

Skills we hope you have!

• 2+ years supporting cloud software products

• Preferred experience supporting, installing or developing solutions with Oracle Simphony, Reporting and Analytics, Inventory Management, Labor Management, or Gift and Loyalty

• Technical understanding of integrations between software products

• Strong analytical/solving skills

• Excellent written and verbal skills

• Understanding of Software Development Process

• Strong Windows and Linux experience

• Knowledge of database operations and functionality

• Experience with OCI technologies preferred

• Ability to fix and solve LAN/WAN problems that may be causing application performance issues

• Experience with VPN technology, routers and configurable switches

• Experience fixing wireless networks and access points

• BS/MS in Computer Science, Information Systems or equivalent experiencev

Career Level - IC3

Responsibilities

Responsible for developing, applying and maintaining quality standards for company products with alignment to both internal and external standards. Develops and implements software test plans. Analyzes and writes test standards and procedures. Maintains documentation of test results. Analyzes test results and recommends corrective actions.

Duties and tasks are multifaceted and sophisticated needing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel.

• Reproduce issues reported from the field in Back Office and Simphony products

• Identify, mitigate & document software deficiencies for escalation and correction by Development

• Collaborate with Cloud Operations and Development to implement permanent problem resolutions

• Create documentation and knowledge articles for peers and junior tier support organizations

• Build user stories

• Willingness to participate in on-call schedule for after-hours support of critical issues

• Test patches of Enterprise Back Office and Simphony products as needed

• Travel to customer sites as needed

“At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice

is heard and valued that we’re inspired to go beyond what’s been done before. We expressly encourage disabled candidates to apply for this position. Please therefore

feel free to voluntarily inform us in your application about any severe disability (degree of disability of at least 50%) or any equal status (degree of disability of at least 30%

together with official decision on equality) in accordance with the German SGB IX.”

#LI-AM3

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer