Experience Inc. Jobs

Primary Duties:

• Drive new business revenue by successfully converting contract expirations into sold extended warranty agreements.

• Maintain existing customer business to minimize lost service agreement business.

• Articulate service contract value proposition to customers.

• Manage pipeline in CRM to ensure timing of closes matches Monthly Forecast & Quarterly Business Plan.

• Works collaboratively with sales, support, marketing and customers to ensure attainment of customer satisfaction.

• Administer warranty contract quotes, purchase orders and invoicing.

• Quote warranty contract offerings to customers.

• Submits invoices and purchase orders to Customer Service and Finance.

• Assists customer and internal team with resolving warranty contract billing disputes.

• Maintain database of current customer instruments/contracts to determine systems with expiring warranty coverage in need of contracts and/or contract renewals.

• Performs other duties as assigned.

Education, Skills & Experience

• HS diploma or equivalent is required, A bachelor’s degree in science or business-related field preferred.

• N o experience required; however, related experience in a sales/lead generating role is strongly preferred.

• Familiarity with all bioMerieux products is preferred

• Working knowledge of SAP and Salesforce.com preferred

• Good problem solving, conflict resolution and decision-making abilities

• Excellent communication skills, both verbal and written

• Exceptional customer interaction skills

• Exceptional organizational skills; detail-oriented

• Mature and pleasant telephone demeanor

• Strong basic office and Microsoft Office applications (Word, Excel, PowerPoint) skills

• Strong interpersonal skillsGood negotiation skills

• Math and basic finance skills

• Self-starter and ability to work with little supervision

• Knowledge of service offerings and sales processes preferred