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IBM Customer Success Manager - Instana in Durham, North Carolina


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Instana is seeking experts to lead & provide architecture consultancy, sizing advisory and installation efforts for large scale ingress K8s platforms for our largest accounts around the globe. In this role you will be working with the largest clients in need of running a self-hosted offering. You will help around architecture, sizing, installation and a hand-over towards customer or Instana/IBM operations teams. In addition to working directly with customers and Technical Account Managers, you will work closely with the Technical Support team on escalated issues and share knowledge and best practices as well as with the Engineering and Product Management teams to collaborate on how these systems can be further improved and extended.

Areas of Responsibility Include:

Ensure large scale on-prem self-hosted Instana backends are designed, installed and functioning optimally before handing over to operations

Work with new customer SRE teams to define the architecture and setup the platform

Instana Agent roll-out automation and enterprise readiness planning

Develop, setup and optimize self-monitoring for self-hosted systems

Improve and develop best practices and documentation for large scale setups

Execute updates cycles of the Instana backend and datastores

Facilitate migrations and updates of or to distributed datastores

Maintain and develop tools for automation scripts and ease of installation

Assist in troubleshooting priority incidents and perform detailed root cause analysis

Required Technical and Professional Expertise

5 years experience with distributed data stores and queues such as Cassandra, Elasticsearch, Zookeeper, ClickHouse and Apache Kafka

5 years experience with K8s and Docker and compenents involving networking, storage, firewalls,

Familiarity with Java and/or Goland

2 years experience in Site Reliability and/or DevOps environment

Preferred Technical and Professional Expertise

7 years experience with distributed data stores and queues such as Cassandra, Elasticsearch, Zookeeper, ClickHouse and Apache Kafka

7 years experience with K8s and Docker and compenents involving networking, storage, firewalls,

3 years experience with Java and/or Goland

About Business UnitIBM's Cloud and Cognitive software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments-with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

This job requires you to be fully COVID-19 vaccinated prior to your start date, where legally permissible. Proof of vaccination status will be required. If you are unable to be vaccinated due to medical, pregnancy or religious reasons, we offer accommodations in accordance with applicable law.

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:

*12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.

*World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.

*Well-being programs to support mental and physical health.

*Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).

*Select educational reimbursement opportunities.

*Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.

*Giving and volunteer programs to benefit charitable organizations and local communities.

*Discounts on retail products, services, and experiences.

This position is eligible for participation in an IBM sales incentive plan. Actual incentive opportunity will be based on performance and the eligible Target Incentive, as addressed in the applicable plan, all of which is subject to change.

We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.