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Description:

As an Application Support Engineer, you will work closely with numerous business critical Teams, supporting our Products and Services throughout the different stages of the site’s lifecycle. An excitingly broad and ever-changing scope facing many different complex issues. Numerous Teams will turn to you when there is a problem that needs to be troubleshot and solved. You will work with all levels of Software, Integration, Field-ops and Network Teams to identify, correct, and resolve any and all issues that come our way.

Major Job Responsibilities

● Delivery Execution:

o Handle software deployments and configuration updates in the field through remote access

o Participate in planning sessions, provide feedback to project managers on process improvements for execution plans

o Work with Integration Team to perform first set of Live Site tests

o Perform Live Site Tests in production after deployment

o Document test results and troubleshoot issues arising during testing with the appropriate teams

● Production Support:

o Level 2 support (debugging, troubleshooting, Root Cause Analysis)

o Provide on-call rotational support (hours: 7 days a week, 12 hours per day)

o Interface with internal and external parties with a can-do professional attitude

● Process and Compliance:

o Documentation, managing and maintaining JIRA tickets

o Suggesting continuous process improvement

o Provide feedback and input to automated testing efforts

Additional Skills & Qualifications:

Minimum of six years work experience in Software or Application Support Engineering roles

Degree in Computer Science or related Engineering, or additional related work experience

Track record of excellent Customer Service under high pressure

Background in industries and areas that can bring value to the clean energy space

Familiarity with both traditional software and cloud computing

Technology Requirements

Linux Environment and Docker Interfaces

Deployment Tools such as Ansible

SEL (RTAC and 735) Software and Troubleshooting

Database interfaces and creating internal and external APIs

MODBUS and DNP3 Protocols

Network Skills and general analyzing skills with Wireshark

Proficiency navigating GitHub

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.