Pennsylvania State University Information Technology Support Specialist in Dunmore, Pennsylvania
CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process (https://pennstateoffice365.sharepoint.com/:b:/s/KnowledgeBaseArticlesSharing/EfiwgKReZ4VAjprFZPKWUm0Bq_sU3KzTmERfpryq0esPKQ) . Please do not apply here, apply internally through Workday.
CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. (https://pennstateoffice365.sharepoint.com/:b:/s/KnowledgeBaseArticlesSharing/Eeys15Xva4hFokHVtbP1eGIB5i1WFLc-J3k9KHgrFYZ7mg) Please do not apply here, apply internally through Workday.
If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants (https://hr.psu.edu/sites/hr/files/Application_Process_for_External_Applications_Non-Penn_State_Employees_.pdf) .
JOB DESCRIPTION AND POSITION REQUIREMENTS:
Penn State Scranton is seeking an Information Technology Support Specialist to provide technical support to students, faculty, and staff, diagnose, research, and resolve user issues in a timely manner, and serve as the lead technology department point of contact for campus activities requiring technical support. Responsibilities of the position include managing and maintaining technology in classrooms and labs, providing support for events and activities, and delivering assistance to the campus technology end-users.
This is a 75% full-time equivalent (FTE) job with a reduced work week at 30 hours per week. Full Penn State benefits are available.
The successful candidate will be responsible for the following:
Maintain and troubleshoot classroom and learning space instructional technologies including computers, A/V control systems, and components.
Work with members of the IT department to design solutions for audio-visual integration and technology to maintain a high-quality instructional environment.
Provide training to students, faculty, staff, and external groups on the use of technology equipment. In addition, provide training for student lab workers on setups for events.
Provide technology instructions in classrooms for ease of use.
Manage and maintain classroom and learning space technology inventory including the documentation of design, installation of components, and life cycle plan.
Report on problem areas and makes suggestions for future improvements.
Provide end-user troubleshooting and support by entering trouble tickets, identifying, and correcting problems, and communicating with other members of the IT team.
Manage, direct, and support technology used for internal and external campus events.
Direct the setup of portable equipment, schedule sound checks, and ensure that technology is in working order.
Utilize the University’s tools for live streaming.
Prepare a life-cycling plan for event equipment.
Communicate to the campus community on technology issues and updates.
Work collaboratively with other departments to accomplish tasks and goals to aid in the university’s mission and vision.
Understand and contribute to strategic planning, and department planning and follows University and information security policies and procedures.
Perform general administrative tasks, office,and closet cleanliness and upkeep, report production, maintenance of documentation, asset management and inventory, and ongoing task reports.
Understands accessibility and incorporates accessibility principles into solutions
Additional duties may include evening and/or weekend hours to provide technology setup, support, and breakdown for campus activities.
Typical Education and Requirements:
Associate’s degree required; Bachelor’s degree preferred.
Plus 1-3 years of related experience.
Or an equivalent combination of education and experience.
Experience with computer support, event management, and AV experience
This position will require successful completion of standard background checks.
Penn State offers a generous benefits package that includes health insurance, dental and vision plans, retirement plans, a 75% tuition discount for full-time employees, their spouse, and children to attend any Penn State campus, and paid vacation and sick days. Information about benefits is available here: https://hr.psu.edu/benefits
The Pennsylvania State University is committed to and accountable for advancing diversity, equity, and inclusion in all of its forms. We embrace individual uniqueness, foster a culture of inclusive excellence that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity, and engage all individuals to help them thrive. We value inclusive excellence as a core strength and an essential element of our public service mission.
CAMPUS SECURITY CRIME STATISTICS:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here (https://police.psu.edu/annual-security-reports) .
Employment with the University will require successful completion of background check(s) in accordance with University policies.
EEO IS THE LAW
Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applications without regards to race, color, religion, age, sex, sexual orientation, gender identify, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
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PA State Labor Law Poster
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