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BayCare Health System Hospitality Associate in DUNEDIN, Florida

Title: Hospitality Associate Location: FL-Dunedin-Mease Dunedin Hospital Job Number: 214194

The Hospitality Associate acts as a liaison between the patient, family and nursing staff to translate a verbal food selection order into electronic tickets sent to the kitchen. The Hospitality Associate utilizes professional phone etiquette and appropriate scripting to conduct incoming calls from internal and external customers. These incoming calls consist of patient meal selections, nursing inquires, inter-departmental inquires, meal scheduling, and additional questions regarding food and nutrition department services. Follow up calls are conducted based on specific patient needs such as diet progression, interface issues between EMR and nutrition department services. In addition, the hospitality associate must have baseline computer skills and advanced knowledge of variety of diets and food selections. Utilize and process EMR diet orders and subsequently enter information in the nutrition management system.

Qualifications:

Certifications and Licensures

PreferredFood Handler

Education

RequiredHigh School or Equivalent

PreferredAssociate's

Experience

Required1 yearRelated Field

Or1 yearCall Center

Or1 yearCustomer Service

Specific Skills

RequiredWork independently

RequiredWork with a team

RequiredComputer skills appropriate to position

RequiredWritten and verbal communication skills

RequiredAge specific competencies

RequiredInterpersonal skills

RequiredCustomer service skills

RequiredOrganizational skills

RequiredWork with minimal supervision

Schedule: Varies

Shift: Variable

Shift Hours: Varies

Weekend Work: Every

On Call: No

Employment Status: ACTIVE PART TIME

Equal Opportunity Employer Veterans/Disabled

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