Essentia Health Patient Care Coordinator-BSC (80 hrs per pay period) in Duluth, Minnesota
Serves as initial point of contact to patients seeking medical assistance for Essentia Health clinics and departments. This is a complex, high call volume, patient contact clinical service position, which provides a wide-range of services oriented toward gathering patient information, both clinical and insurance/guarantor, and coordinating the scheduling of services for patients including ancillary and procedure scheduling, with an emphasis on excellent customer service. The Patient Care Coordinator is responsible for handling incoming calls and on line requests from patients while recording, evaluating and managing patient needs; communicating with the nursing staff when necessary. Exhibits and promotes a full understanding of customer service philosophy; stressing the importance of making a positive impact upon customers. Must keep current with clinical, provider, and scheduling information pertaining to the departments served. Responsible for accurately scheduling a wide range of patient appointments types, including procedures, for numerous Essentia departments and clinics. Responsible for full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility. Responsible for proficiently and accurately entering data in the permanent Electronic Health Record while talking with the patient. Responsible for support of direct marketing campaigns by adhering to specific data gathering and scheduling guidelines related to each individual campaign. Responsible to support a variety of Population Management, Chronic Disease Management and ACO initiatives through patient registry and outbound calling. Work Experience: If no education, 1 year experience in a medical office setting. Clinical scheduling and call center experience preferred. Strong, accurate keyboarding and verbal communication required. Ability to work remotely required. Candidates for remote work will need to have an Internet connection that meets the following minimum standards: Download Speed 10 Mbps Upload Speed 3 Mbps Ping - Latency Best < 50 Milliseconds Acceptable < 75 Milliseconds Not Acceptable > 90 Milliseconds Candidates are encourage to test their Internet performance by running a test at fast.com or speed.cloudflare.com
Graduate of LPN, Medical Secretary, Health Unit Coordinator, Medical Assistant, Paramedic, EMT or similar program.
No certification/licensure required.
Equal Employment Opportunity (EEO) at Essentia
It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.
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