Experience Inc. Jobs

Job Information

Medtronic Senior Manager - Digital Technology - CRM in Duluth, Georgia

Senior Manager – Digital Technology – CRM, Diabetes

At Medtronic Diabetes, we are always working for our patients, doctors and our employees. Touching lives every day and making a difference in how we serve the community. Do you have a passion for innovating and developing next generation of Diabetes technology systems and platforms? Are you excited to be a member of the team that designs technology solutions to transform customer experience and modernize business processes? Are you interested in developing and implementing strategies that align with the company's overall goals and objectives, lead and motivate teams to achieve high levels of productivity and efficiency?

If so, you’ll be an awesome team member of our Digital Technology team!

Careers that Change Lives

At Medtronic Diabetes (https://www.medtronicdiabetes.com/why-medtronic?utm_source=home&utm_medium=banner&utm_campaign=see-products#transforming) , We are looking for a Senior Manager who will be responsible for overseeing the daily operations of our Digital Technology CRM Team. In this position, you will lead a team of employees and ensure that they are working together to achieve our goals. You will be expected to develop and implement strategies to improve efficiency and productivity. The ideal candidate will have a proven track record of success in a similar role and possess excellent leadership and communication skills.

The ideal Senior Manager should possess strong leadership and communication skills, as well as the ability to analyze data and make informed decisions. They should have a proven track record of success in their field and be able to adapt to changing business environments and priorities. Senior Managers should also be able to work collaboratively with other teams and stakeholders to achieve company-wide goals.

Our mission drives the need to be a highly skilled, flexible, extremely efficient, versatile, and agile in software product development

Diabetes impacts over 500 million (https://www.idf.org/news/240:diabetes-now-affects-one-in-10-adults-worldwide.html) people around the world — that’s roughly one in 10 adults. That means you probably know someone affected by this disease.

At Medtronic, our Diabetes Operating Unit focuses on improving the lives of those within the global diabetes community. As a business, we strive to empower people with diabetes to live life on their terms by delivering innovation that truly matters and providing support in the ways they need it. We’re committed to meeting people with diabetes where they are in their journey, always with an aim to make their lives easier. Our portfolio of innovative solutions is designed to provide customers greater freedom and better health, helping them achieve better glucose control, while spending less time managing their disease.


Responsibilities may include the following and other duties may be assigned.

Manage strategy, planning, and execution:

  • Driving statistical planning and deriving strategic goals

  • Defining the objectives, KPIs and enablers for the business unit.

  • Planning technology roadmap to provide innovative solutions.

  • Providing scope and direction to nationwide programs and defining trends

Manage business, IT, and stakeholders:

  • Improving operational efficiency and increase profitability through continuous improvement.

  • Growing business partnerships and mutually beneficial communication framework.

  • Enabling trust with stake holders to consistent delivery with quality

Hiring, Objective Setting, Performance Management, Training, and Development:

  • Acquiring and nurturing the right talent to meet the challenges of the business.

  • Ensuring objective and frequent feedback to employees to drive ownership, awareness, and accountability.

  • Managing vendors and planning for budgets

  • Ensuring that employees go through mandated hours of training and are up to date on organizational needs

Planning for the future, Prioritization, Positioning, Forecasting, and Budgeting:

  • Defining the technology migration strategy for the organization

  • Driving and delivering key programs in phases to match technology and business transformation needs.

  • Investing in future technology solutions to reprioritize based on need.

  • Planning the budget for the organization based on Strategic Programs

Must Have: Minimum Requirements

  • Bachelors degree required

  • Minimum of 7 years of relevant experience with 5+ years of managerial experience, or advanced degree with a minimum of 5 years of relevant experience with 5+ years of managerial experience

Nice to Have

  • 6 years on experience on a Salesforce platform

  • Four years of experience working as a Senior Manager

  • Moderate level understanding of Salesforce product suites including sales, service, experience clouds.

  • Experience defining technical architecture diagrams, identifying gaps between current and desired states.

  • Strong understanding of environment management, release management, code versioning best practices and deployment methodologies\

  • Familiarity with authentication patterns (SAML, SSO, oAuth); platform security capabilities; data visibility consideration

  • Knowledge about data integration tools and experience integrating salesforce with other business applications.

  • Ability to delve into custom salesforce apex code to debug issues and develop code for proof concepts.

  • Salesforce certifications in one or more areas (Application Architect, System Architect, Platform Developer, Administrator)

  • Experience in Additional Salesforce Clouds (Health Cloud, Commerce Cloud, Experience Cloud, Marketing Cloud)

  • Experience customizing and/or integrating with App Exchange Products/ third party Apps.

  • Experience developing Apex Frameworks and or utilities for Salesforce.com platform.

  • Ability to analyze performance issues arising and provide a remediation plan for custom code running on Salesforce.com platform.

  • Experience using relational databases and reporting warehouses.

  • Ability to balance multiple assignments and deadlines at same time.

  • Experience in Salesforce.com reports and dashboards.

  • Strong written and oral communication skills (timely, clear, concise, accurate, conclusive targeted to audience.

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health, and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits at http://benefits.medtronic.com

This position is eligible for a short-term incentive plan.  Learn more about Medtronic Incentive Plan (MIP) on page 6 here .

The provided base salary range is used nationally (except in certain CA locations). The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc.  

Min Salary


Max Salary


It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.